Quality Assurance (QA) & Total Quality Management (TQM) books

Facilitates the effective management of the complexities and 'dynamism' of health care operations. This title introduces...  Read More >>

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of...  Read More >>

By bringing together leading experts on quality assurance in higher education from seven countries (from Europe,...  Read More >>

By using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare....  Read More >>

Develops a model for lean management. This book demonstrates a model framework consisting of four critical components:...  Read More >>

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"Change can be hard. It is often difficult to conceive performing tasks in a different order, in a different place,...  Read More >>

Tips, techniques, and trends on harnessing dashboard technology to optimize business performance In Performance...  Read More >>

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Sustaining system improvement is the purpose of this book. It is based on years of technical assistance and management...  Read More >>

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The definitive account of the 2009-2010 Toyota recall: A case study for overcoming any management crisis Toyota...  Read More >>

Offers key information regarding various approaches to quality assurance. Employing a condensed, easy-to-read format,...  Read More >>

As the first to include the American Society for Quality s research , Software Design for Six Sigma provides design...  Read More >>

Few people are better able to describe how to survive in a war zone than those who have seen, experienced, and lived...  Read More >>

The fifth edition of this popular handbook provides a thorough and up-to-date overview of the occupational safety...  Read More >>

If you take 24 Lean Six Sigma gurus and ask them to reveal their most closely-guarded secrets... to uncover their...  Read More >>

Examines IT service quality management to encourage people to spend more time researching the numerous facets of...  Read More >>

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Presents the total process of a growth strategy. This title describes mechanisms by which businesses can gain market...  Read More >>

In this first comprehensive departure from the time-and-motion dictums of Frederick Taylor's Shop Management that...  Read More >>

"Revealing the differences between idealized design and traditional process reengineering, this book shows how idealized...  Read More >>

A leader’s ability to manage in a complex environment is crucial to their organization’s success. Quality, productivity,...  Read More >>

A phenomenon is ever-changing, multifarious, intricate, unique in nature, type and magnitude in this complex world...  Read More >>