Quality Assurance (QA) & Total Quality Management (TQM) books

This book focuses on the enactment of rights to obtain government information and on the unreported and unprecedented...  Read More >>

Of the 100 companies named to Fortune magazine's list of the world's largest companies in 1956, only 29 of those...  Read More >>

 Read More >>

Highlighting the need to reform and modernize institutions toward better quality and standards, this book ties in...  Read More >>

This book focuses on the enactment of rights to obtain government information and on the unreported and unprecedented...  Read More >>

 Read More >>

The first comprehensive look at the 2009-2010 Toyota recall: A case study of how to overcome a major management...  Read More >>

Complete with 25 case studies, this in-depth guide provides a roadmap for using Six Sigma to improve the quality...  Read More >>

ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide...  Read More >>

This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices....  Read More >>

Competency is the ability of an individual to perform their working activities. Competencies should be based on...  Read More >>

Die meisten deutschen Unternehmen investieren in die Optimierung ihrer Arbeitsablaufe. Sie wollen dem Kosten- und...  Read More >>

CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes...  Read More >>

 Read More >>

This easy-to-understand reference in the bestselling DeMYSTiFieD series teaches the methods of Six Sigma, explains...  Read More >>

This update to the top-selling first edition makes Six Sigma as easy as 1-2-3!  Read More >>

This book is an easy to read book which examines the characteristics of the top five global innovative companies...  Read More >>

In the new economy, the mandates for improvement initiatives are rapid deployment and sustainable results. Accelerating...  Read More >>

This book shows readers how to use the process capability study to increase return on investment from their statistical...  Read More >>

A volume in Research in Public Management Series Editor: Lawrence R. Jones, Naval Postgraduate School After the...  Read More >>

A volume in Research in Public Management Series Editor: Lawrence R. Jones, Naval Postgraduate School After the...  Read More >>

This practical guide for healthcare executives, managers, and frontline workers, provides the means to transform...  Read More >>

Equips readers to deal with non-normal applications scientifically and to explain the methodology to suppliers and...  Read More >>

 Read More >>

An innovative and transformative way to manage operational resilience in complex, risk-evolving environments, this...  Read More >>