Quality Assurance (QA) & Total Quality Management (TQM) books

2073 books were found.

Quality Assurance and the Law

Quality Assurance and the Law
Author: Elaine Pritchard , Richard Reeves (Annenberg School for Communication USC Visiting Professor, Annenberg School for Communication, USC) ISBN: 9781299996915 Format: Electronic book text	$354.66
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Mountain Biking

Mountain Biking
Author: Michael De Medeiros , Susan Berk ISBN: 9781306127974 Format: Electronic book text	$71.62
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Reconstruction

Reconstruction
Author: Jennifer Howse , Susan Berk ISBN: 9781306127691 Format: Electronic book text	$79.17
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The Crisis of Economic Knowledge

The Crisis of Economic Knowledge
Author: Valentine Nesnov , Dr Valentine Nesnov ISBN: 9781475257809 Format: Paperback	$79.20
theoretical technology divides all sciences into creative and service and combines them into one system of knowledge.... Read More >>

Road to Excellence Incredible 5s for Productivity Improvement

Road to Excellence Incredible 5s for Productivity Improvement...
Author: Upali Marasinghe ISBN: 9781460207475 Format: Paperback	$47.49
This book focuses on the technical aspects and practical experiences of productivity and quality improvement which... Read More >>

Six Sigma For Dummies

Six Sigma For Dummies
Author: Craig Gygi , Bruce Williams ISBN: 9781118120354 Format: Paperback	$49.95
The world's largest and most profitable companies - including the likes of GE, Bank of America, Honeywell, DuPont,... Read More >>

Quality Management in Reverse Logistics: A Broad Look on Quality Issues and Their Interaction with Closed-Loop Supply Chains

Quality Management in Reverse Logistics: A Broad Look...
Author: Yiannis Nikolaidis ISBN: 9781447145363 Format: Hardback	$290.37
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Telephone Skills for Professionals in Health Care

Telephone Skills for Professionals in Health Care
Author: Wendy Leebov Ed D ISBN: 9781480086890 Format: Paperback	$29.01
When employees are on the phone, your organization's reputation is on the line! Telephone Skills is a nuts and bolts... Read More >>

Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience

Customer Service for Professionals in Health Care: Key...
Author: Wendy Leebov Ed D ISBN: 9781479364053 Format: Paperback	$29.01
Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer... Read More >>

Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork

Working Together for Professionals in Health Care: Communication...
Author: Wendy Leebov Ed D ISBN: 9781479350520 Format: Paperback	$29.01
Do you want to reduce conflict and disharmony among coworkers and ensure mutual respect, collaboration and support?... Read More >>

Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers

Practical Assertiveness for Professionals in Health...
Author: Wendy Leebov Ed D ISBN: 9781479336067 Format: Paperback	$29.01
Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication... Read More >>

Resolving Complaints for Professionals in Health Care

Resolving Complaints for Professionals in Health Care...
Author: Wendy Leebov Ed D ISBN: 9781480072534 Format: Paperback	$29.01
Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if... Read More >>

Statistics for Six Sigma Made Easy! Revised and Expanded Second Edition

Statistics for Six Sigma Made Easy! Revised and Expanded...
Author: Warren Brussee ISBN: 9780071797535 Format: Paperback	$55.95
Written in plain English anyone can understand, Statistics for Six Sigma Made Easy, Second Edition, provides an... Read More >>

The Problem Solving Memory Jogger for Food Safety: Seven Steps to Improved Processes

The Problem Solving Memory Jogger for Food Safety: Seven...
Author: Brassard Michael ISBN: 9781576811535 Format: Paperback	$44.75
The food industry has been introduced to the concept of third-party certification to help manage and control their... Read More >>

ISO 9000 ISO 9001 100 Success Secrets; The Missing ISO 9000, ISO 9001, ISO 9001 2000, ISO 9000 2000 Checklist, Certification, Quality, Audit and Training Guide

ISO 9000 ISO 9001 100 Success Secrets; The Missing ISO...
Author: Gerard Blokdijk ISBN: 9781283747424 Format: Electronic book text	$50.56
ISO 9000 ISO 9001 100 Success Secrets; The Missing ISO 9000, ISO 9001, ISO 9001 2000, ISO 9000 2000 Checklist, Certification,... Read More >>

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Achieving Impressive Customer Service: 7 Strategies...
Author: Gail Scott (Gail Scott & Associates Pennsylvania) , Lolma Olson ISBN: 9781480100497 Format: Paperback	$50.13
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Surgical Systems: Quality Management

Surgical Systems: Quality Management
Author: Timothy S Hall ISBN: 9780988554214 Format: Hardback	$95.01
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Total Quality Management for Project Management

Total Quality Management for Project Management
Author: Kim H. Pries , Jon M. Quigley ISBN: 9781439885055 Format: Hardback	$224.27
Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive... Read More >>

Kaizen Workshops for Lean Healthcare

Kaizen Workshops for Lean Healthcare
Author: Thomas L. Jackson ISBN: 9781439841525 Format: Paperback	$67.99
Offers an understanding of Kaizen. This book describes what a Kaizen event is and explains the phases to learn and... Read More >>

The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization

The Ultimate Guide to Business Process Management: Everything...
Author: Theodore Panagacos ISBN: 9781477486139 Format: Paperback	$34.19
In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you... Read More >>

The Right Measures: The Story of a Company's Journey to Find the True Indicators of Its Success and Values

The Right Measures: The Story of a Company's Journey...
Author: Mark A. Nash , Sheila R. Poling ISBN: 9781439878651 Format: Paperback	$88.99
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ISO 9001: 2000 for Small Businesses

ISO 9001: 2000 for Small Businesses
Author: Ray Tricker (Senior Consultant, Herne European Consultancy Ltd, UK) ISBN: 9786613917386 Format: Electronic book text	$284.96
Small and medium-sized companies face many challenges including the demand by larger customers for ISO 9000 compliance.... Read More >>

Effecting a Quality Change

Effecting a Quality Change
Author: S W Field , K G Swift ISBN: 9786613917560 Format: Electronic book text	$291.30
Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to... Read More >>

Essence of Management by Value-Added (Mbva) with an Impact of Value Adding Multiplier (Vam) in the All-India Manufacturing Sector with a Specific Focu

Essence of Management by Value-Added (Mbva) with an...
Author: M Phil Ph D Prof Dr Umasankar Saha ISBN: 9781470061180 Format: Paperback	$159.93
It seems to me over a period of thirty years I have been engaged in degree course teaching services under the University... Read More >>

The Workforce Engagement Equation: A Practitioner’s Guide to Creating and Sustaining High Performance

The Workforce Engagement Equation: A Practitioner’s...
Author: Jamison J. Manion (Workforce Engagement Solutions, LLC, USA) ISBN: 9781439868096 Format: Paperback	$114.00
The Workforce Engagement Equation is for the hands-on leaders engaged in the frontline of affecting change—those... Read More >>

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