Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Author:   Gail Scott (Gail Scott & Associates Pennsylvania) ,  Lolma Olson ,  Wendy Leebov Ed D
Publisher:   Createspace Independent Publishing Platform
ISBN:  

9781480100497


Pages:   328
Publication Date:   30 September 2012
Format:   Paperback
Availability:   Available To Order   Availability explained
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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager


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Author:   Gail Scott (Gail Scott & Associates Pennsylvania) ,  Lolma Olson ,  Wendy Leebov Ed D
Publisher:   Createspace Independent Publishing Platform
Imprint:   Createspace Independent Publishing Platform
Dimensions:   Width: 15.20cm , Height: 1.80cm , Length: 22.90cm
Weight:   0.440kg
ISBN:  

9781480100497


ISBN 10:   1480100498
Pages:   328
Publication Date:   30 September 2012
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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President and CEO of Leebov Golde Group, Wendy Leebov is a passionate advocate for creating healing environments for patients, families, and the entire healthcare team. Together with the Leebov Golde Team, she provides high-impact consulting services, supporting healthcare organizations with culture change strategies, training and tools for enhancing the patient and employee experience. With 30 ] years of experience and extraordinary skills in communication, training design and delivery, Wendy is known for making hard skills learnable and motivating people to stretch and apply skills that set them apart. Wendy has written more than twelve books for health care, as well as developed her groundbreaking video-based training-The Patient Experience Skill Building System.

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