Quality Management for it Services: Perspectives on Business and Process Performance
Author:   Claus-Peter Praeg ,  Dieter Spath
Publisher:   IGI Global
ISBN:  

9781616928896


Pages:   350
Publication Date:   30 September 2010
Format:   Hardback
Availability:   In Print   Availability explained
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Quality Management for it Services: Perspectives on Business and Process Performance


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Overview

Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

Full Product Details

Author:   Claus-Peter Praeg ,  Dieter Spath
Publisher:   IGI Global
Imprint:   Information Science Reference
Dimensions:   Width: 21.60cm , Height: 2.00cm , Length: 28.00cm
Weight:   1.082kg
ISBN:  

9781616928896


ISBN 10:   1616928891
Pages:   350
Publication Date:   30 September 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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