Overview

While hospitals can learn from other industries, they cannot be improved or run like factories. With work that is more individualized than standardized, and limited control over volume and arrivals, even the leanest-minded hospital must recognize that healthcare systems are more dynamic than nearly any work environment. Written with the creativity needed to navigate the rapidly changing landscape of healthcare, Dynamic Capacity Management for Healthcare: Advanced Methods and Tools for Optimization presents the unique new tools, methodologies, and thinking required of healthcare systems that want to survive and thrive in a reduced reimbursement, higher-cost world. Demonstrating his approaches and recommendations through case studies specific to the complex issues of healthcare delivery, Pierce Story, a long-time and passionate healthcare operations expert, shows how hospitals and health systems can make leaps in performance in an environment in which both financial and human resources are shrinking as expectations for clinical perfection continue to rise. Through its unique approach to the dynamic management of complex care systems, this volume raises the bar for what is possible. This text presents an excellent opportunity for healthcare's change agents to meet the challenges and responsibilities of our day.

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9781439819753

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Reviews

Why does every healthcare improvement project we undertake fall short of our intended goals? We have tried all the techniques and tools of other industries and still cannot achieve the desired outcomes. Despite heroic efforts, patients wait -- that is the end result. They wait everywhere -- and costs, counted on a variety of scales, continue to mount. What element is missing? The answer is dynamic demand capacity matching and management. Within this book, you begin the journey of understanding how the protean interdependent relationships unique to healthcare delivery, each with their own variability, combine to form an intricate ballet that is actually predictable and manageable. This book is a must-read for anyone engaged in healthcare improvement, whether you work in a clinic, hospital, or healthcare system. -- Keith Messner, MD, MBA, BSN , Emergency Physician, Healthcare Transformation Medical Director, Cape Fear Valley Health System. Fayetteville, North Carolina A lot has been written over the years regarding the complexity and individuality of health care delivery. In Dynamic Capacity Management for Healthcare, the author states the premise that a more scientific application of predictive and capacity measurement analytics will improve cost management and patient satisfaction. The use of range management, not averages, and of consistent standardization in operating practices will lead to smoother workflows and performance. Healthcare is facing a huge challenge in reforming delivery predicted on changes and incentives in payment. Without revamping dynamic delivery systems to reduce and to reallocate current costs, chaos and disruption will likely occur. We need the analytical tools and creative mindset outlined in this book to help guide us on the path to reform. Thanks for the knowledge and for the encouragement to get it done. -- Mike Sack, CEO, Hallmark Health Pierce Story has added an important chapter to the growing body of literature on healthcare performance improvement. His theme of managing effectively to actual demand is compelling, and the contention that healthcare leaders should not be dogmatic about the methods or tools of continuous improvement is right on target. -- Pat Hagan, President and COO, Seattle Children's Hospital

Author Information

Pierce Story is currently the Senior Consulting Manager for GE Healthcare's Hospital of the Future Division. He is also founder of Jumbee.com, a website now dedicated to the advancement of profound change in healthcare and health policy. During his 20+ year healthcare career, Pierce has dealt with complex systems redesign, operations improvement, and performance analysis throughout hospitals and health systems. Pierce brings years of experience, unique perspectives, and new concepts to patient flow, patient care, and health system redesign. Having developed several new applications and toolsets for the analysis and redesign of key clinical operations and patient care capacity strategies, Pierce knows the needs of the industry and the failings of traditional industrial methodologies. His vision is a new way of managing the provision of healthcare in the United States. Pierce has a Masters Degree in Health Policy and Management at the Muskie School of Public Policy in Portland, Maine, and is trained in both Six Sigma and Lean methodologies. Pierce is also a Diplomate, Past President, and active member of the Society for Health Systems, a volunteer organization of over 900 healthcare performance improvement specialists and engineers. Through SHS, Pierce has become committed to bringing Engineering principles and concepts to the clinicians and administrators who so desperately need them. He is also a member of the Leadership Council of the American Society for Quality's Healthcare Division.

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