Customer services books

""Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding...  Read More >>

""Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding...  Read More >>

"In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways...  Read More >>

Your easy-to-follow guide to the world’s leading cloud-based CRM software Salesforce gives your business an edge...  Read More >>

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This book can be integrated in any marketing course or serve as a reference for a standalone course about its two...  Read More >>

Automate your customer success efforts to reduce churn and increase profits In Digital Customer Success: The Next...  Read More >>

Automate your customer success efforts to reduce churn and increase profits In Digital Customer Success: The Next...  Read More >>

"""Winning Strategies for Effective Client Onboarding"" is an essential guide to mastering the art of client onboarding....  Read More >>

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"L'objectif fondamental de toute entreprise est d'augmenter la valeur de l'entreprise pour les actionnaires. Que...  Read More >>

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next...  Read More >>

In the first book of the Conversations Made Easy series, entrepreneur, speaker, and consultant Chris Jennings taught...  Read More >>

This revised edition of the book Publisher's Weekly called 'a helpful digital marketing bible' features a new introduction,...  Read More >>

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Grow big by thinking small. Your business’s largest innovations will come one tweak at a time.  Read More >>

The 2023 International Conference on National Brand & Private Label Marketing is a unique academic forum to present...  Read More >>

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong--like...  Read More >>

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong--like...  Read More >>

Customer service is critical to the success of your organization. Your customer service staff is the primary point...  Read More >>

Are you struggling to keep your customers engaged after the initial sale? This international bestseller is your...  Read More >>

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In today's global business environment, Customer Relationship Management (CRM) has become the key to the success...  Read More >>

One size does not fit all! Success for your organization begins with knowing your unique business and which leadership...  Read More >>

Successful people never stop learning. Author Jeff Cobb’s objective is to ensure those who lead that learning never...  Read More >>