Quality Assurance (QA) & Total Quality Management (TQM) books

Being the fourth in the series on Stakeholder Management books, the current volume looks back at the beginnings...  Read More >>

Apply Six Sigma to Your #1 Business Challenge: Pricing   “Six Sigma is well known for having helped companies...  Read More >>

This key book takes a critical view of the techniques and approaches available for implementing successful performance...  Read More >>

This key book takes a critical view of the techniques and approaches available for implementing successful performance...  Read More >>

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"Everyone has trouble with bureaucracy. Optimists argue that soon all of this will be fixed. This text maintains...  Read More >>

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one...  Read More >>

A guide to the Japanese management principles of 5S kaizen - a methodology for the achievement of continuous improvement...  Read More >>

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"Quality of service is essential in the retail industry, if customers are to return time after time. This book...  Read More >>

Aims to reflect the industry's practices and efforts to provide products of a consistent quality that meet customers'...  Read More >>

En Las 21 leyes irrefutables del liderazgo, John C. Maxwell combino conocimiento perspicaz aprendido en sus mas...  Read More >>

The quality revolution is a decade old. This first, in-depth study of the companies that have attempted large-scale...  Read More >>

By bringing together leading experts on quality assurance in higher education from seven countries (from Europe,...  Read More >>

This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices....  Read More >>

"Today, tens of thousands of companies are struggling to become ""time-based"" competitors, inspired by such corporations...  Read More >>

Introduces design principles informed by national and international legislation and global market pressures. This...  Read More >>

"Everyone has trouble with bureaucracy. Optimists argue that soon all of this will be fixed. This text maintains...  Read More >>

Offering a planned approach for determining cause and effect, this work provides researchers with the statistical...  Read More >>

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This pioneering study shows that in addition to trust, a value congruence strategy can be employed to charge higher...  Read More >>

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In todays fast-paced and volatile business environment, customers are demanding increased flexibility and lower...  Read More >>

Developed by the American college of health care executives, this book is intended to help readers translate quality...  Read More >>