Boomerang!: Coach Your Team to be the Best and See Customers Come Back Time After Time!
Author:   Nick Drake-Knight
Publisher:   Pollinger in Print
ISBN:  

9781905665518


Pages:   260
Publication Date:   10 October 2007
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Boomerang!: Coach Your Team to be the Best and See Customers Come Back Time After Time!


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Overview

"Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the ""Continue and Begin"" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company."

Full Product Details

Author:   Nick Drake-Knight
Publisher:   Pollinger in Print
Imprint:   Pollinger in Print
Dimensions:   Width: 14.00cm , Height: 1.30cm , Length: 21.60cm
Weight:   0.306kg
ISBN:  

9781905665518


ISBN 10:   1905665512
Pages:   260
Publication Date:   10 October 2007
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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