Quality Assurance (QA) & Total Quality Management (TQM) books

Provides a blueprint for quality to hospitals, health care organizations, leaders, and frontline workers by providing...  Read More >>

Applies principles of Lean to analyse and assess communication break-downs and problems across the supply chain....  Read More >>

"Ce livre vous explique pourquoi les plans mis en place en Haïti n'ont jamais permis un développement à long terme...  Read More >>

Leading by establishing relationships within the team can take us to a whole new level. The ability to effectively...  Read More >>

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"A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher...  Read More >>

99 Quick Observations on Leadership will give you a unique perspective and set of tools for becoming the dynamic...  Read More >>

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Traditionally, human resources has focused on recruiting good people, preparing them for assignments, motivating...  Read More >>

Traditionally, human resources has focused on recruiting good people, preparing them for assignments, motivating...  Read More >>

Esta publicacion ofrece una aproximacion pragmatica a la mejora de la calidad de los destinos turisticos. Es una...  Read More >>

Drawing on decades of experience as a researcher and consultant for a range of organisations and individuals in...  Read More >>

The Railroad Conspiracy is a straightforward account of harassment and prejudice based on my employment experiences...  Read More >>

The aim of this book is to present new quality practices adapted to the specifics of innovation processes in order...  Read More >>

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This book introduces the principles of Total Quality Management (TQM), and establishes their use in Measuring business...  Read More >>

Finally - a ""non-math"" SPC book! This plant manager's guide explains how to use control charts, and the tremendous...  Read More >>

Service Quality Within Hotels. Theory and Practice. How to assess service quality in Hotels. Research and Managerial...  Read More >>

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Offering a planned approach for determining cause and effect, DOE Simplified: Practical Tools for Effective Experimentation,...  Read More >>

Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization....  Read More >>

More than 700,000 Briefcase Books sold! Written for managers not versed in Six Sigma, the top-selling book in the...  Read More >>

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Lean QuickStart Guide is for beginners and experts alike. This no-nonsense guide hits the ground running and presents...  Read More >>

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