Quality Assurance (QA) & Total Quality Management (TQM) books

While the Institute of Internal Auditors (IIA) has provided standards and guidelines for the practice of internal...  Read More >>

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This book explains the requirements for compliance with FDA regulations and ISO standards (9001/13485) for documented...  Read More >>

This is the companion textbook for the University Training Partner's Lean Six Sigma Leadership course, the first...  Read More >>

It's important to realize that just because someone holds a position of leadership, doesn't necessarily mean they...  Read More >>

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In a companion title to the 9th edition of Environmental Health and Safety Audits, Lawrence Cahill draws from his...  Read More >>

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Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop...  Read More >>

The 2015 edition of ISO 9001 has been modernized to update terminology and content to meet current and anticipated...  Read More >>

This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of...  Read More >>

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A Plain English Guide to ISO 9001:2015!This straightforward book is ideal for people who are new to ISO 9001:2015,...  Read More >>

Following in the tradition of its Shingo Prize-winning predecessors, Lean Production Simplified, Third Edition gives...  Read More >>

What do you mean when you say “Sustainability?” This question is all too often raised because what one person thinks...  Read More >>

The principles of mistake proofing, long used to eliminate errors and defects across a range of industries, are...  Read More >>

The Encyclopedia of Quality and the Service Economy explores important key issues in this emerging field, such as...  Read More >>

In Customer Experience Rules!, CX expert Jeofrey Bean gives 52 best practices for a company to create a great customer...  Read More >>

If you are an internal auditor seeking to deliver value to your organisation. If you are tired of being the 'policeman'...  Read More >>

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For courses in quality management, quality engineering, quality technology, and continuous process improvement in...  Read More >>

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding...  Read More >>