Measuring Business Excellence
Author:   Gopal K. Kanji
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138863996


Pages:   256
Publication Date:   09 June 2015
Format:   Paperback
Availability:   In Print   Availability explained
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Measuring Business Excellence


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Overview

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Full Product Details

Author:   Gopal K. Kanji
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 15.60cm , Height: 1.40cm , Length: 23.40cm
Weight:   0.385kg
ISBN:  

9781138863996


ISBN 10:   1138863998
Pages:   256
Publication Date:   09 June 2015
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Chapter 1: Review of Business Excellence Chapter 2: Forces of Excellence in Kanji's Business Excellence Model Chapter 3: Understanding and Pitfalls of Business Excellence Chapter 4: Leadership is Prime Chapter 5: Measuring Business Excellence Chapter 6: Kanji Business Scorecard Chapter 7: Excellence in Business Excellence Models: a Comparison of EFQM and KBEM Methodologies Chapter 8: Kanji's Business Excellence Model for a European Organization

Reviews

'This book is compulsory reading for those who would otherwise dismiss Business Excellence' as another management gimmick.' - Total Quality Management, Kostas N. Dervitsiotis


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Gopal K. Kanji

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