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526 books were found.
This book explores the surprising failure of Chinese telecommunications policy to maintain an orderly market in... Read More >>
This book provides a complete and comprehensive overview of 3G UMTS charging services Evolving from offline billing... Read More >>
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Identifying problems and pointing to solutions in media representation Read More >>
Focuses on the use of outsourcing of government functions as a means to improve quality of some public goods and... Read More >>
The most comprehensive text to date on China's telecommunications industry, this book considers the way Chinese... Read More >>
This exciting new text helps to position service management in the context of business performance management. Service... Read More >>
Presents an argument that postal network initiated cultural shifts during the nineteenth century, laying the foundation... Read More >>
Inefficient delivery systems, corrupt officials, disastrous modernization plans and letter carriers who are frightened... Read More >>
Management of the callcenter has moved from a reactive ""fire-fighting"" style to a more proactive tactical style... Read More >>
This book is for people who work in a call center and common traits the call center location must offer. It contains... Read More >>
A clear, objective, and accessible analysis of competition policy issues in the telecommunications industry that... Read More >>
Far reaching reforms in the telecommunications sector has dramatically changed the situation in the Philippines... Read More >>
The capacity of South Africa to generate and sustain access to information and communication technologies (ICT)... Read More >>
A comprehensive postal test-preparation guide. It is packed with skill-building drills to help you answer questions... Read More >>