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OverviewDesigned to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner. Full Product DetailsAuthor: Jon Anton , Debra PerkinsPublisher: Purdue University Press Imprint: Purdue University Press Dimensions: Width: 21.60cm , Height: 0.90cm , Length: 27.90cm Weight: 0.367kg ISBN: 9781557531124ISBN 10: 1557531129 Pages: 100 Publication Date: 30 April 2007 Audience: College/higher education , Professional and scholarly , Undergraduate , Postgraduate, Research & Scholarly Format: Paperback Publisher's Status: Active Availability: Temporarily unavailable The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you. Table of ContentsReviewsAuthor InformationJon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry. Tab Content 6Author Website:Countries AvailableAll regions |