Call Center Management
Author:   Jon Anton ,  Debra Perkins
Publisher:   Purdue University Press
ISBN:  

9781557531124


Pages:   100
Publication Date:   30 April 2007
Format:   Paperback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Our Price $116.00 Quantity:  
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Call Center Management


Overview

Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner.

Full Product Details

Author:   Jon Anton ,  Debra Perkins
Publisher:   Purdue University Press
Imprint:   Purdue University Press
Dimensions:   Width: 21.30cm , Height: 0.80cm , Length: 27.60cm
Weight:   0.367kg
ISBN:  

9781557531124


ISBN 10:   1557531129
Pages:   100
Publication Date:   30 April 2007
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Author Information

Jon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry.

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