The Call Center Handbook
Author:   Keith Dawson
Publisher:   Taylor & Francis Ltd
Edition:   2nd
ISBN:  

9781578200191


Pages:   282
Publication Date:   30 March 2007
Format:   Paperback
Availability:   In Print   Availability explained
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

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The Call Center Handbook


Overview

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

Full Product Details

Author:   Keith Dawson
Publisher:   Taylor & Francis Ltd
Imprint:   CMP Books
Edition:   2nd
Dimensions:   Width: 15.20cm , Height: 1.60cm , Length: 22.90cm
Weight:   0.530kg
ISBN:  

9781578200191


ISBN 10:   1578200199
Pages:   282
Publication Date:   30 March 2007
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print   Availability explained
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Reviews

Author Information

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

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Latest Reading Guide

NOV RG 20252

 

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