Customer services books

Uses insights from services marketing to illustrate how financial service providers should utilize service marketing...  Read More >>

This book teaches you how to answer these questions and more . . . How do you know whether a product...  Read More >>

For sales professionals and business leaders, communicating effectively and authentically is a never-ending struggle,...  Read More >>

COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone...  Read More >>

Your association's members are real people - show them you are too. If your association is struggling with a...  Read More >>

Online shopping is undergoing significant changes around the globe, evolving in the food and non-food segments alike....  Read More >>

An expert in customer experience shows every company and brand...  Read More >>

This customer service training covers key skills and techniques needed for providing exceptional customer service,...  Read More >>

Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old...  Read More >>

This book is about practical agile working principles and methods, with the help of which you can make your sales...  Read More >>

Your customers are expecting seamless customer service experiences. You can’t afford to give them anything less....  Read More >>

For sales professionals and business leaders, communicating effectively and authentically is a never-ending struggle,...  Read More >>

This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's...  Read More >>

If you want to scale your business quickly, don’t copy the tired approaches of big companies. Make the most of the...  Read More >>

As a leader in your organization, you will be very familiar with your organization's key financial statements and...  Read More >>

As a leader in your organization, you will be very familiar with your organization's key financial statements and...  Read More >>

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Customer service is more than a job, it's a Calling! Advance your career and raise your level of service to those...  Read More >>

"In today's highly competitive market, businesses constantly seek ways to gain an edge over their competitors. The...  Read More >>

Painting a picture of perfection prevents true connection. Every business leader has a dirty little secret tucked...  Read More >>

Proposes an objective view of the effect that social justice and online public debates had on brands by describing...  Read More >>

Painting a picture of perfection prevents true connection. Every business leader has a dirty little secret tucked...  Read More >>

Proposes an objective view of the effect that social justice and online public debates had on brands by describing...  Read More >>

This book helps you transform patients, clients, and family caregivers from hateful to grateful. Do you look forward...  Read More >>