Valuing Customer Engagement: Strategies to Measure and Maximize Profitability

Author:   V. Kumar
Publisher:   Springer International Publishing AG
Edition:   2nd ed. 2024
ISBN:  

9783031432989


Pages:   280
Publication Date:   20 February 2024
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Valuing Customer Engagement: Strategies to Measure and Maximize Profitability


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Author:   V. Kumar
Publisher:   Springer International Publishing AG
Imprint:   Palgrave Macmillan
Edition:   2nd ed. 2024
Weight:   0.474kg
ISBN:  

9783031432989


ISBN 10:   3031432983
Pages:   280
Publication Date:   20 February 2024
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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Dr. V. Kumar (VK) is the Professor of Marketing, and the Goodman Academic-Industry Partnership Professor, Goodman School of Business, Brock University, ON, Canada. Prior to joining Brock, VK was the Salvatore Zizza Professor of Marketing, Tobin College of Business at St. John’s University, NY. He has held/holds several Distinguished Faculty Positions and Fellowships across universities worldwide.  VK has also been honored as a Legend in Marketing through the 10-Volume Legends in Marketing series published by Sage Publications with commentaries from scholars worldwide. Professor Kumar has published over 300 scholarly papers and 30 books, received over 20 Lifetime Achievement Awards, and over 25 Research and Teaching Excellence Awards. Professor Kumar has served as the Editor-in-Chief of the Journal of Marketing (2014-2018) and serves/served as the Department Editor of POM, and as the Consulting Editor of JIBS. Global Fortune 500 firms have implemented many of VK’s ideas and models in multiple areas of marketing and operations which have resulted in gains of over multi-billion dollars. (URL: www.drvkumar.com and www.vkclv.com ).

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