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OverviewFull Product DetailsAuthor: Paul Baker , Gavin Brookes , Craig EvansPublisher: Taylor & Francis Ltd Imprint: Routledge Weight: 0.453kg ISBN: 9781138702776ISBN 10: 1138702773 Pages: 258 Publication Date: 04 April 2019 Audience: College/higher education , Tertiary & Higher Education , Undergraduate Format: Hardback Publisher's Status: Active Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsList of figures List of tables Acknowledgements Introduction: The NHS, patient feedback and corpus linguistics What seems to be the trouble?: Identifying key areas of patient concern On a scale of 1 to 5…: Comparing the rating scale with written feedback Rude receptionists, dismissive doctors and lovely nurses: Comparing NHS providers and staff I have been a patient with this surgery all my life: Age and evaluation Real men don’t feel pain: Language and gendered expectations Your feedback is important to us: Staff replies to patient feedback Conclusion: The health of the NHS References IndexReviewsEngaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners. Nelya Koteyko, Queen Mary University of London, UK ""Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners."" Nelya Koteyko, Queen Mary University of London, UK Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners. Nelya Koteyko, Queen Mary University of London, UK Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners. Dr Nelya Koteyko, Queen Mary University of London, UK """Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners."" Nelya Koteyko, Queen Mary University of London, UK" Author InformationPaul Baker is Professor of English Language at the Department of Linguistics and English Language, Lancaster University, where he is also a member of the ESRC Centre for Corpus Approaches to Social Science (CASS). He has written 16 books and is also commissioning editor of the journal Corpora (EUP). Gavin Brookes is Senior Research Associate in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University. His research interests include corpus linguistics, (critical) discourse studies, multimodality and health communication. Craig Evans is a student in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University, where he is currently working on his PhD studying NHS patient feedback and staff responses using a corpus-based approach to discourse analysis. His interests include discourse and identity, social care and health communication. Tab Content 6Author Website:Countries AvailableAll regions |