The Language of Patient Feedback: A Corpus Linguistic Study of Online Health Communication

Author:   Paul Baker ,  Gavin Brookes ,  Craig Evans
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138702776


Pages:   258
Publication Date:   04 April 2019
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Our Price $284.00 Quantity:  
Add to Cart

Share |

The Language of Patient Feedback: A Corpus Linguistic Study of Online Health Communication


Add your own review!

Overview

Full Product Details

Author:   Paul Baker ,  Gavin Brookes ,  Craig Evans
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.453kg
ISBN:  

9781138702776


ISBN 10:   1138702773
Pages:   258
Publication Date:   04 April 2019
Audience:   College/higher education ,  Tertiary & Higher Education ,  Undergraduate
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

List of figures List of tables Acknowledgements Introduction: The NHS, patient feedback and corpus linguistics What seems to be the trouble?: Identifying key areas of patient concern On a scale of 1 to 5…: Comparing the rating scale with written feedback Rude receptionists, dismissive doctors and lovely nurses: Comparing NHS providers and staff I have been a patient with this surgery all my life: Age and evaluation Real men don’t feel pain: Language and gendered expectations Your feedback is important to us: Staff replies to patient feedback Conclusion: The health of the NHS References Index

Reviews

Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners. Nelya Koteyko, Queen Mary University of London, UK


""Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners."" Nelya Koteyko, Queen Mary University of London, UK


Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners. Nelya Koteyko, Queen Mary University of London, UK


Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners. Dr Nelya Koteyko, Queen Mary University of London, UK


"""Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners."" Nelya Koteyko, Queen Mary University of London, UK"


Author Information

Paul Baker is Professor of English Language at the Department of Linguistics and English Language, Lancaster University, where he is also a member of the ESRC Centre for Corpus Approaches to Social Science (CASS). He has written 16 books and is also commissioning editor of the journal Corpora (EUP). Gavin Brookes is Senior Research Associate in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University. His research interests include corpus linguistics, (critical) discourse studies, multimodality and health communication. Craig Evans is a student in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University, where he is currently working on his PhD studying NHS patient feedback and staff responses using a corpus-based approach to discourse analysis. His interests include discourse and identity, social care and health communication.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

MRG2025CC

 

Shopping Cart
Your cart is empty
Shopping cart
Mailing List