Overview

Troubleshooting Cisco IP Telephony teaches the troubleshooting skills necessary to identify and resolve problems in an IP telephony solution. This book provides comprehensive coverage of all parts of a Cisco IP Telephony (CIPT) solution, including CallManager, IP phones, gateways, analog devices, database and directory replication, call routing, voice mail, applications, network infrastructure, and more. You'll learn how to read trace files, determine when to turn on tracing and Cisco IOS(r) Software voice debugging, and how to troubleshoot voice quality issues.

Full Product Details

Author:   Paul Giralt ,  Addis Hallmark ,  Anne Smith ,  Anne Smith
Publisher:   Pearson Education (US)
Imprint:   Cisco Press
Dimensions:   Width: 1.00cm , Height: 1.00cm , Length: 1.00cm
Weight:   1.669kg
ISBN:  

9781587143021

ISBN 10:   158714302
Pages:   1008
Publication Date:   24 August 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Awaiting stock  
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Table of Contents

1. Troubleshooting Methodology and Approach. 2. IP Telephony Architecture Overview. 3. Understanding the Troubleshooting Tools. 4. Skinny Client Registration. 5. IP Phones. 6. Voice Gateways. 7. Voice Quality. 8. Fax Machines and Modems. 9. Call Routing. 10. Call Preservation. 11. Conference Bridges, Transcoders, and Media Termination Points. 12. Music on Hold. 13. Call Admission Control. 14. Voice Mail. 15. Survivable Remote Site Telephony (SRST). 16. Applications. 17. SQL Database Replication. 18. LDAP Integration and Replication. Appendix A. Cisco IP Telephony Protocol and Codec Information and References. Appendix B. NANP Call Routing Information. Appendix C. Decimal to Hexadecimal and Binary Conversion Table. Appendix D. Performance Objects and Counters. Glossary. Index.

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Author Information

Paul Giralt, CCIE(r) No. 4793, an escalation engineer at the Cisco Systems Technical Assistance Center in North Carolina, has been troubleshooting complex IP telephony networks since CallManager release 3.0. Paul has troubleshot problems for some of the largest Cisco IP Telephony deployments and trains TAC teams around the globe. Paul holds a bachelor's degree in computer engineering from the University of Miami. Addis Hallmark, CCNA(r), CIPT, a senior technical marketing engineer with Cisco Systems, has been installing, configuring, and troubleshooting the Cisco IP Telephony solution since CallManager release 2.3. Addis contributes to numerous design guides, application notes, and white papers on a variety of IP telephony subjects, including CallManager, IP phones, and IP gateways. Anne Smith is a technical writer in the CallManager Engineering group at Cisco Systems. She has written technical documentation for the Cisco IP Telephony solution since CallManager release 2.0. Anne writes internal and external documents for CallManager, IP phones, and other Cisco IP Telephony products and is a co-author of the Cisco Press books Cisco CallManager Fundamentals and Developing Cisco IP Phone Services.

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