Overview

This intermediate business course has an emphasis on speaking, listening and business correspondence. The course is divided into ten units, each corresponding to a morning or afternoon of business over five working days and is based on everyday situations found in most businesses in the course of a typical week: coping with messages; giving instructions; unwanted callers; stock availability; correspondences; insisting; complaints; dealing with problems; making decisions; travel arrangement; getting people to pay; phoninh around; playing for time; and dealing with numbers. Activities involve realistic problem-solving; using phone, fax and e-mail; grammar revision; intensive listening; discussion; and everyday correspondence.

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9781899396856

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