The Nine Golden Rules for CX Success
Author:   Ph D Mohamed Latib
Publisher:   Mohamed Latib, Ph.D
ISBN:  

9798295629693


Pages:   42
Publication Date:   13 February 2026
Format:   Hardback
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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The Nine Golden Rules for CX Success


Overview

This book is grounded in the Customer Experience Professionals Association (CXPA) framework and addresses the core questions CX practitioners face across its domains. It explores how to design experiences that endure (Customer Understanding & Experience Design), how to align strategy, culture, governance, and metrics to consistently deliver on the brand promise (CX Strategy, Culture & Accountability, Metrics & Measurement), and how to mobilize people, processes, and creative capabilities to drive innovation and sustainable growth (Organizational Adoption & Enablement).

Full Product Details

Author:   Ph D Mohamed Latib
Publisher:   Mohamed Latib, Ph.D
Imprint:   Mohamed Latib, Ph.D
Dimensions:   Width: 21.60cm , Height: 0.60cm , Length: 27.90cm
Weight:   0.431kg
ISBN:  

9798295629693


Pages:   42
Publication Date:   13 February 2026
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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