The Conductive Organization

Author:   Hubert Saint-Onge ,  Charles Armstrong
Publisher:   Taylor & Francis Ltd
ISBN:  

9780750677356


Pages:   272
Publication Date:   27 April 2004
Format:   Paperback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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The Conductive Organization


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Overview

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations--a culture that they argue is integral to a high-performance organization. An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations--a culture that they argue is integral to a high-performance organization. This book provides a blueprint for creating and leading organizations with strong knowledge-based cultures to achieve breakthrough performance. Using the idea of conductivity, the authors describe the successful organization of the future as one that increases the quality and flow of knowledge within the organization and within its network of suppliers, customers, and other collaborators. The narrative is based on the thoughts, experience, and models of Hubert Saint-Onge and Charles Armstrong, who have successfully led high-performance companies in the financial services sector and the engineering and manufacturing sector. Each chapter includes practical examples from their experience and from other successful leaders.

Full Product Details

Author:   Hubert Saint-Onge ,  Charles Armstrong
Publisher:   Taylor & Francis Ltd
Imprint:   Butterworth-Heinemann Ltd
Dimensions:   Width: 15.20cm , Height: 1.50cm , Length: 22.90cm
Weight:   0.386kg
ISBN:  

9780750677356


ISBN 10:   075067735
Pages:   272
Publication Date:   27 April 2004
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Reviews

This book is a personal and insightful guide for organizations wishing to better engage with the knowledge economy. It is deeply grounded in the authors own experiences, which makes their recommendations that much more cogent and sensible. - Laurence Prusak, Distinguished Scholar in Residence, Babson College, USA Hubert St-Onge discusses powerful concepts essential to achieving breakthrough performance in the knowledge era. This book draws from the rich practical experience of the author. It will be helpful to all those who want to see their organizations create sustained value in a turbulent environment. - Anne Golden, President and CEO of The Conference Board of Canada


This book is a personal and insightful guide for organizations wishing to better engage with the knowledge economy. It is deeply grounded in the authors own experiences, which makes their recommendations that much more cogent and sensible. - Laurence Prusak, Distinguished Scholar in Residence, Babson College, USA Saint-Onge and Armstrong's work couldn't have come at a better time. In an era of growing institutional failure and emphasis on transparency, The Conductive Organization provides a blueprint for creating organizations that are truly calibrated to customer needs, reliant on value-based relationships with stakeholders, and centered on knowledge capital. An accessible read, based on theory but long on practice, this book challenges us all to rethink strategies for how organizations can exceed expectations. - Leif Edvinsson, The world's first director of Intellectual Capital, The world's first holder of a professorship on Intellectual Capital, Lund University, Sweden, 1998 Brain of the Year The Conductive Organization presents compelling insight on organizational and knowledge strategies that leaders can take to gain a competitive advantage. The premise that a connected enterprise is empowered through conductivity puts the customer at the center. Conductivity realizes the full potential of technology, and goes way beyond it. Any leader who wants to succeed will want to put this book on their list of must reads. - Mary Lee Kennedy Director, Knowledge Network Group, Microsoft Corporation My prediction is that The Conductive Organization will become the most conductive new idea in management circles and business schools around the world. The central idea that all organizational structures in processes must become customer dictated is currently being written about by other authors, but only as a theory. Where the authors differentiate themselves is in providing the actual organizational blue print for making customers permanent creative partners in the innovation, manufacturing, and delivery processes. The Conductive Organization book is a platform that will generate thousands of fruitful management practices and methods. --Dan Sullivan, President, The Strategic Coach Organizational success relies heavily on the capability to leverage both institutional and personal knowledge. While our systems and approaches for managing information are for the most part highly developed, we are just starting to understand the complexities of how to best utilize our personal knowledge in pursuit of organizational goals. S.A. Armstrong Limited has been at the forefront of this journey of discovery. This book provides insights coupled with practical applications that can guide any organization toward a more effective management and use of its most valuable asset the unique knowledge of its people. -- Maseo Maekawa, Chairman of the Board, Mayekawa Mfg. Co., Ltd., Tokyo, Japan; President, Mayekawa Holding AG, Zug, Switzerland; President, Mycom Intertec AG, Zug, Switzerland The Conductive Organization is that delightful rarity among management books: a distillation of the wisdom of two obviously deeply self-reflective practitioners crafted in large measure around the experiences of their own organizations but conveyed through the means of a powerful and pervasive conceptual structure that will make academics and consultants blush with envy. And, yes, for those managers who truly want to understand why knowledge is the ultimate organizational asset and how to leverage it, this is the must read book. -- Liam Fahey, Partner, Leadership Forum, Inc. and Adjunct Professor, Strategic Management at Babson College An evocative account of why an organization must give more than lip service to being customer-centered and how it can implement approaches to create authentic interdependence and generalized reciprocity between customers, partners and stakeholders to sustain its purpose. -- Yvon Bastien As organizations struggle to find new ways to operate in turbulent times, Saint-Onge and Armstrong provide us with a new way of thinking -- of concentrating on strategy-making not just strategies; on calibrating to the customer not just becoming client-centric; on increasing knowledge flows not just gaining knowledge. The Conductive Organization provides leaders at all levels with a framework that is grounded in the authors' cumulative experiences with success and shaped by their values. -- Tom Jenkins, CEO, Open Text


Author Information

Hubert Saint-Onge is the Chief Executive Officer of Konverge Digital Solutions Corp., a Toronto-based firm of practitioners that implements fully integrated knowledge strategies based on optimized business processes and custom technology solutions. Mr. Saint-Onge is also the former Senior VP, Strategic Capabilities at Clarica Life Insurance Company, Waterloo, Ontario. Charles Armstrong, President and CEO, S.A. ArmstrongCharles Armstrong received a B.Sc. (Engineering) from the University of Guelph, Ontario and a Masters of Business Administration in International Business from the University of London, Ontario. After three years of gaining International Banking and Treasury experience at The Bank of Nova Scotia in their Western Hemisphere International Regional office, Mr. Armstrong joined the World Corporation Group at Citibank. The World Corporation Group was responsible for global matrix relationship management of Citibank's multinational customers. In 1979, Mr. Armstrong joined S.A. Armstrong Limited, a third generation family business engaged in the manufacturing and distribution of engineered fluid handling products such as pumps, valves and heat transfer equipment. S.A. Armstrong Limited manufactures products in four plants in Canada, the United States and the United Kingdom. They sell their products in North America, Europe, the Mid East, the Far East and South America through direct sales and distribution networks. Armstrong is known world wide for many pioneering and innovative products primarily focused at the building and general industrial markets. Canary Wharf in London is one of the many prestigious buildings around the world that uses Armstrong's capabilities and products. In 1990, Mr. Armstrong became President of the 60 year-old family business and since that time has managed the transformation of the company into a broad based entrepreneurial organization committed to becoming a market leader through innovation and relationship building. To set the foundation for this vision, Mr. Armstrong began a series of initiatives designed to develop the leadership qualities of all managers. He conceived and introduced the Armstrong Enterprise Capital Model to help facilitate a greater awareness of the importance of intangible assets. The model is used to illustrate how the interaction between the assets is

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