Overview

Trains the students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to business phone calls, this work prepares students for dealing with specific situations in the business context in which they operate.

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9781405082211

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John Hughes has been working in ELT since 1992. Like many people he ventured into the classroom partly through design and partly by chance. He was travelling in Poland, completing his MA thesis on performance of the final plays of Shakespeare in Central Europe (post-Cold War), when an American university in southern Poland asked him to lecture for a few weeks on drama and public speaking. Before John knew it he was also teaching business English and loving it.

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