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OverviewAn invaluable reference that helps salon employees know what to say to clients and co-workers in every salon situation. Geared toward increasing sales, developing customer loyalty, and pacifying difficult clients, the book is especially valuable as a tool to teach new stylists how to communicate verbally with clients. Customized scripts that can be used to inform clients of special events or sales are included. Full Product DetailsAuthor: Lee HoffmanPublisher: Cengage Learning, Inc Imprint: Milady Publishing Co Edition: New edition Dimensions: Width: 21.60cm , Height: 1.10cm , Length: 26.90cm Weight: 0.540kg ISBN: 9781562533229ISBN 10: 1562533223 Pages: 208 Publication Date: 22 July 1997 Audience: Professional and scholarly , General/trade , Professional & Vocational , General Format: Paperback Publisher's Status: Out of Print Availability: In Print  Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Table of ContentsIntroduction. Communication Power. Scripting a Sale. Creating a Script. Communication and People Types. Gender Communication. The Salon Phone. Reception. The Prospective Client. Consultations.ReviewsIntroduction. Communication Power. Scripting a Sale. Creating a Script. Communication and People Types. Gender Communication. The Salon Phone. Reception. The Prospective Client. Consultations. Author InformationLee Hoffman is a licensed cosmetologist and successful salon owner. Tab Content 6Author Website:Countries AvailableAll regions |
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