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OverviewThis new book is a comprehensive guide to customer service and client care for the salon industry. Readers learn how to build and retain a strong customer base, communicate effectively with clients, and generate an ideal salon ambiance. Complete with statistics, tips on computer software for salon use, and suggestions for staff maintenance, this resource contains all of the essential information on how to operate a successful salon. Just some of what you will learn includes: -How to store and access key information about your clients -How to build your client base and keep them coming back -How to select the most valuable, easy-to-use software programs for salon marketing -How to smoothly and effectively implement change in your salon Full Product DetailsAuthor: J. Elaine SpearPublisher: Cengage Learning, Inc Imprint: Milady Publishing Co Dimensions: Width: 21.10cm , Height: 1.30cm , Length: 27.20cm Weight: 0.386kg ISBN: 9781562533496ISBN 10: 1562533495 Pages: 145 Publication Date: 27 January 1999 Audience: Adult education , General/trade , Further / Higher Education Format: Paperback Publisher's Status: Out of Print Availability: In Print  Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Table of ContentsReviewsModernizing Your Approach. Creating a Baseline for Care. Computerization. The Groundwork. Outlining a Plan. Enactment of Change. Creating a Contemporary Front Desk. Rewarding Your Clientele. Acts of Pleasure. The Art of Retrieval. Author InformationTab Content 6Author Website:Countries AvailableAll regions |
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