Overview

As the world approaches the fifth anniversary of September 11, the stories of the heroes and casualties among the dedicated air travel workers remain largely untold, until nowReclaiming the Sky honours not only those workers who died doing their jobs, but also the ones that soldiered through on that day and in the aftermath, tirelessly piecing back together the fragments of a shattered industry and indeed a critical social and economic force while putting aside their own fears and grief.Key featuresA 9/11 perspective never heard before, on sale to coincide with the fifth anniversaryContains powerful, never-before-shared anecdotes about that day, including: the story of the gate agent who had a hunch about who the terrorists were and was right; the husband-and-wife flight attendants on Flight 77; the manager who made the decision to shut down Newark airport and was almost arrested by the FBI; and many moreThe author, as an aviation industry trainer, will promote his book directly to airline and airport employees, a guaranteed market for this bookThe book will tie in with the website www.reclaimingthesky.com. I-village has offered free access to their message board system and software to create a virtual community centre for the site. Its goal will be to help people communicate about 9/11 and other loss. The site also includes a wellness survey, `Why I Fly' anecdotes, information on aviation charities, and much more

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9780814409091

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Reviews

.. .a fascinating addition to the growing literature spawned by 9/11. -Seattle Post-Intelligencer .. . a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. -In Flight USA Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. -In Flight USA Magazine A must-have for current events fans. -Black Men magazine If you've worked for an airline in any capacity[...] you owe it to yourself to pick up this book. -Aviation for Women .. .a fascinating addition to the growing literature spawned by 9/11. - Seattle Post-Intelligencer .. . a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. - In Flight USA Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. - In Flight USA Magazine A must-have for current events fans. - Black Men magazine . ..a fascinating addition to the growing literature spawned by 9/11. - Seattle Post-Intelligencer . .. a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. - In Flight USA If you've worked for an airline in any capacity[...] you owe it to yourself to pick up this book. - Aviation for Women A must-have for current events fans. - Black Men magazine Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. - In Flight USA Magazine If you've worked for an airline in any capacity[...] you owe it to yourself to pick up this book. - Aviation for Women ... a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. - In Flight USA ...a fascinating addition to the growing literature spawned by 9/11. - Seattle Post-Intelligencer .,. a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. - In Flight USA A must-have for current events fans. - Black Men magazine Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. - In Flight USA Magazine If you've worked for an airline in any capacity[...] you owe it to yourself to pick up this book. - Aviation for Women .,. a fascinating addition to the growing literature spawned by 9/11. - Seattle Post-Intelligencer

<p> Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. <p> - In Flight USA Magazine

<p> If you&#8217;ve worked for an airline in any capacity[&#8230;] you owe it to yourself to pick up this book. <p> - Aviation for Women

Author Information

Tom Murphy has been an aviation industry trainer for 20 years and is president of The Service Institute. For the last few years, he has focused primarily on helping thousands of air travel professionals and their families recover in the wake of the September 11th attacks. Through the Airport Ambassador Program, the author provides customer service training for everyone from senior managers of airports and airlines, to baggage handlers, to flight attendants, to airport sanitation workers. He has personally trained 30,000 people over 10 years in airports across the country.

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