Overview

Of all the responsibilities a board chair carries, none is more consequential than a CEO or Executive Director transition. It is the moment that shapes everything that follows, yet most boards face it without a roadmap. A failed leadership transition does more than drain organizational momentum. It fractures staff confidence, erodes stakeholder trust, and carries a devastating financial toll, with the hard dollar cost running up to 213% of the departing executive's annual salary. Putting Success into Succession is the practical guide every board chair at a mission-driven, board-governed organization needs to navigate this critical moment. Author Peggy Hiller delivers the roadmap she wishes had existed during her own executive transition, drawing on decades of organizational development and leadership experience to protect your organization's mission and future. What You Will Discover Inside: The Complete Transition Roadmap: Go beyond the search committee phase with an actionable blueprint for both your board and your new leader. Building Durable Trust: Establish structured check-ins that build real alignment and partnership before the first organizational crisis arrives. What Boards Get Wrong and Why: Understand the dynamics that derail even well-intentioned transitions, and what to do differently before they happen to yours. Phase-by-Phase Practical Tools: Navigate every critical milestone, from the months before the new leader walks in the door through their high-stakes first year. The search found the right person. This book makes them and your organization successful.

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Peggy Hiller is a Leadership Transition Consultant and the creator of the three-phase Leadership Transition Architecture System, a methodology built to help mission-driven, board-governed organizations turn promising CEO hires into lasting successes.Before founding her consulting practice, Hiller spent 17 years as Vice President of Operations at Arapahoe Basin Ski Area before being named CEO of PSIA-AASI, the Professional Ski Instructors of America and American Association of Snowboard Instructors. Her own experience navigating a CEO transition that lacked the infrastructure to succeed became the catalyst for this work. She spent a year reverse-engineering what went wrong and built a system specifically designed to prevent it from happening to others.Hiller works with boards and incoming CEOs across associations, foundations, educational institutions, and other mission-driven organizations at the moment when the stakes are highest and the infrastructure is most often missing.She lives in Dillon, Colorado.Reach her directly at peggy@peggyhiller.com

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