Overview

This book is for anyone that creates, delivers or supports public policy and services. It's about what the public sector, and everyone working with the public sector, does next, the future of digital transformation, and what we can learn from the biggest crisis in our lifetimes to date - the Covid-19 pandemic. At the heart of Multiplied is the belief that it's possible to do more, that by working in new and creative ways, we can increase the reach and impact of our work for people and the planet. How can we achieve this? Through the multipliers of: People: The importance of starting with user needs, and focusing on the outcomes services create. Teams: Aligning teams around shared goals and values, organising people in new ways, and working with modern technology. Participation: Putting citizens' lived experience and voices at the heart of change. Inclusion: Creating solutions that reach further, and that are more adaptable to everyone. Research: Working with insights from real life situations, understanding needs and context to deliver services that work best for people. Design: Taking a first principles approach to understand and reconfigure how public services work. Technology: Experimenting with new ways to build, configure and create value with technology. Data: Creating increasingly personalised services and experiences, built around personal data and insight. Delivery: Adapting and building on agile ways of working to deliver change faster, demonstrating and creating value incrementally. Knowledge: Working together, and in the open, through the sharing of insights and ideas, and with collaboration across services and new technology platforms. All profits from the sale of this book will be donated to NHS Charities Together.

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9781802274110

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Ben Holliday is Chief Designer at TPXimpact. With over 20 years' experience in design and digital transformation he works with organisations, change programmes and teams to deliver modern digital products and services.] Ben's experience in the public sector includes time as a civil servant, and design leadership roles at the Department for Work and Pensions as part of DWP Digital. Before this he worked with the Government Digital Service as part of the GDS Transformation programme of 25 exemplar projects. ]In the private sector Ben has also worked extensively in digital, product and service delivery in the not-for-profit, charity, arts, education and financial sectors.

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