Marketing Research: Delivering Customer Insight

Author:   Alan Wilson (University of Strathclyde, UK)
Publisher:   Bloomsbury Publishing PLC
Edition:   5th edition
ISBN:  

9781350442771


Pages:   448
Publication Date:   19 March 2026
Format:   Hardback
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Our Price $350.00 Quantity:  
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Marketing Research: Delivering Customer Insight


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Full Product Details

Author:   Alan Wilson (University of Strathclyde, UK)
Publisher:   Bloomsbury Publishing PLC
Imprint:   Bloomsbury Academic
Edition:   5th edition
Dimensions:   Width: 21.40cm , Height: 3.20cm , Length: 26.00cm
Weight:   1.180kg
ISBN:  

9781350442771


ISBN 10:   1350442771
Pages:   448
Publication Date:   19 March 2026
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

1. The role of marketing research and customer information in decision making 2. The marketing research process 3. Secondary data, customer databases and big data analytics 4. Collecting observation data and social media listening 5. Collecting qualitative data 6. Collecting quantitative data 7. Designing questionnaires 8. Sampling methods 9. Analysing qualitative data 10. Analysing quantitative data 11. Presenting the research results Marketing research in action: case histories

Reviews

Contemporary, fully updated and founded on insight bridging both academia and the world of the market research industry. * Fiona Spotswood, University of Bristol Business School, UK * The 5th edition has retained the strengths in the 4th edition, with updates on the use of AI in marketing research. This update is timely and necessary. * Liyuan Wei, University of Southampton Business School, UK * Great resource for anyone looking to understand the fundamentals of marketing research in an approachable, incremental manner. * Mayank Anand, Binghamton University, USA * The book’s flexible structure makes it easy to adapt for different marketing research courses. Grounded in data science and enriched with AI insights, it equips students with skills to master the research process and thrive in the digital era of marketing. * Abu Bakar Sade, Putra Business School, Malaysia *


Contemporary, fully updated and founded in insight bridging both academia and the world of market research as industry. -- Fiona Spotswood, University of Bristol Business School, UK * Manuscript review * The 5th edition has retained the strengths in the 4th edition, with updates on the use of AI in marketing research. This update is timely and necessary. -- Liyuan Wei, University of Southampton Business School, UK * Manuscript review * Great resource for anyone looking to understand the fundamentals of marketing research in an approachable, incremental manner [...] I liked the book’s attention to qualitative data and best practices for incorporating AI in marketing research practices. -- Mayank Anand, Binghamton University, USA * Manuscript Review * We can leave students to explore the book with the help of online materials, and with the structured book chapters plus these links, the theory and practice of marketing research will be learned and supplement my course materials. It maps neatly onto my course. -- Adrian Palmer, Henley Business School, UK * Manuscript Review * Fundamentally updated on big data and artificial intelligence, together with real-life example datasets. -- Auke Hunneman, BI Norwegian Business School, Norway * Manuscript Review *


Contemporary, fully updated and founded in insight, bridging both academia and the world of market research as industry. * Fiona Spotswood, University of Bristol Business School, UK * A great resource for anyone looking to understand the fundamentals of marketing research in an approachable, incremental manner. * Mayank Anand, Binghamton University, USA * The 5th edition has retained the strengths of the 4th edition, with updates on the use of AI in marketing research. This update is timely and necessary. * Liyuan Wei, University of Southampton Business School, UK *


Author Information

Alan Wilson is Professor of Marketing at the University of Strathclyde Business School, UK. He is an examiner for the Market Research Society.

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