Le service client: Les secrets d'une expérience client exceptionnelle
Author:   Lucas Brunier
Publisher:   Independently Published
ISBN:  

9798862292572


Pages:   134
Publication Date:   15 September 2023
Format:   Paperback
Availability:   In stock   Availability explained
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Le service client: Les secrets d'une expérience client exceptionnelle


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Overview

Quelle image avez-vous des services clients ? Probablement rien d'assez élogieux pour mériter la surenchère commerciale d'une quatrième de couverture. Entre scripts déshumanisés, musiques d'attente, délocalisations et transferts d'appels, les services clients nous ont tous déjà fait vivre des expériences frustrantes. On comprend mal comment les entreprises s'en préoccupent si peu. Ce livre propose des solutions qui détonnent pour transformer un business de l'intérieur, et avoir plus d'impact à l'éxterieur. Pourquoi ne pas les découvrir.

Full Product Details

Author:   Lucas Brunier
Publisher:   Independently Published
Imprint:   Independently Published
Dimensions:   Width: 12.70cm , Height: 0.70cm , Length: 20.30cm
Weight:   0.141kg
ISBN:  

9798862292572


Pages:   134
Publication Date:   15 September 2023
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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