Overview

Here Be Dragons is the true story of what happens when you are bold enough to try to transform a hidebound, multi-trillion-dollar industry. Today, millions of people benefit from accessible, affordable healthcare at walk-in clinics close to their homes and businesses that Web Golinkin and a small number of others pioneered. They are open seven days a week, with extended weekday hours, and provide high-quality basic healthcare at reasonable prices that are transparently presented. During the pandemic, almost everyone in the United States benefited from the access to COVID-19 testing and vaccinations that these clinics provided. But retail clinics did not emerge without a fight. They faced strong opposition from the medical establishment, overly restrictive government regulations, and skeptical third-party payers. They also faced consumers who were conditioned to believe that quality healthcare could only be delivered in in an office or a hospital on someone else’s schedule and without having any idea of its cost. The system needed to be disrupted, and Web Golinkin was one of a relatively small number of people who were able to do it. However, this is not a book about unbridled success. Like many hero’s journeys, Web’s story is filled with bumps, bruises, and a few dragons along the way. Web began his journey by focusing on health information, starting the first 24-hour Cable TV network dedicated to health, America’s Health Network, which was eventually sold to Fox. He then helped to revolutionize healthcare with RediClinic, which placed medical clinics inside drug, grocery and big box stores and was later sold to Rite Aid. Web is currently the CEO of FastMed, one of the nation’s largest operators of urgent care clinics. The fact that walk-in clinics are now a permanent part of the healthcare landscape is evidence of success, but getting to this point was a wild and frequently very rough ride. Partially a story about the challenges of changing healthcare, and partially about creating new business models and leading organizations through challenging times, Here Be Dragons makes for fascinating reading on multiple levels.

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9781955884549

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Author Information

WEB GOLINKIN’s lifelong quest has focused on increasing the accessibility and affordability of reliable health information and basic healthcare, from America’s Health Network, to RediClinic, Health Dialog and FastMed. CEO of six companies over the past 35 years, he also co-founded and chaired the Convenient Care Association, has been widely covered in the national media, and has spoken at numerous healthcare conferences. Web is a magna cum laude graduate of Harvard College. He grew up in New York City and Long Island, but has lived in Houston since 1988, so he is almost a Texan. A longtime marathon runner, he also enjoys tennis and golf—as long as he can walk and carry his bag. Web has been married to the same extraordinary woman for 38 years, and they have two amazing sons who make him proud every day. TOM CHARLAND is the founder and former CEO of Merchant Medicine, LLC, a leading healthcare research and management consulting firm that was acquired in 2020 by Urgent Care Partners to form UCP Merchant Medicine. Tom introduced the concept of ConvUrgentCare® (pronounced convergent care), the mingling of operating tactics from convenient care (retail clinics), urgent care, work site clinics, primary care, and telemedicine. He started the annual Merchant Medicine Strategy Symposium, a conference that covers the on-demand medicine industry. He has been quoted on this subject in the Wall Street Journal, Forbes, the New York Times, Chicago Tribune, the Boston Globe, Fox News, Bloomberg, and other media outlets.

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