Overview

Many of us have endured a stint in food service, whether it was our first venture into the working world or served as a part-time job strictly for extra income. For the majority of us, there was never any intention of pursuing it as a career. However, the fast pace and interaction with a variety of people delights some, and they develop an enthusiastic attitude toward the business. These people often understand the sound fundamentals of food preparation, appreciate the value of personal service, and possess excellent people skills. But there is much more to the world of food service and food service management. This book reveals all the hidden facets of this fast-paced business and show you how to succeed as a food service manager. The author, Bill Wentz, speaks from experience, making his advice that much more valuable. Wentz truly understands the industry and shares the priceless experiences he had and lessons he learned throughout his career. In the book, you will learn if a food service career is right for you, the many opportunities available in the industry, and where to go for the best training. Food service managers will learn how to predict food costs, how to achieve profit goals, how to conduct recipe cost analysis, and how to realistically price a menu. In addition, the book discusses labour costs and controls, profit and loss statements, accounting systems, inventory, sanitation, and effective communication. Furthermore, Wentz shares his philosophies regarding ethics, hospitality, and performance. The book will show you how to develop and nurture your relationships with customers and how to keep them coming back to your establishment time after time, as well as how to be an effective manager, how to hire and train employees, how to get results, and how to further your success. The topics of proper kitchen design and layout, time management, and food quality are also covered in this unique book. Whether you are considering a career in food services or you are already the manager of an establishment, you will certainly find some wisdom in Wentz' words. Wentz passes on his knowledge in this easy-to-read and entertaining book that not only tells you how to survive in the food service business but also tells you how to be successful.

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9781601380241

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Bill Wentz, upon graduating from The Cornell School of Hotel and Restaurant Management, began his career working in private clubs, most notably The Gaslight Club in Washington, D.C. Soon, an opportunity with ARA Services, a fast-growing food management firm now known as Aramark, opened the door that turned out to be a fulfilling and exciting 30-year career. Starting as an assistant manager he rose through the ranks to food service director, district manager, regional operations manager and, finally, regional vice president, a position that he held for 15 years. During this period he was directly responsible for a wide variety of food service operations, including colleges, schools, office catering, industrial cafeterias, health care, senior services, and vending. Since leaving ARA Services he has been actively involved in assisting other food service enterprises with his expertise in management consulting and business development. Bill and his wife Barbara now reside in Cincinnati, Ohio, and dedicate a large portion of their time to keeping up with their extended family of seven children and 11 grandchildren.

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