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OverviewExperience Rules! is a game-changing guide on experience management by industry pioneers Michael Hinshaw and Diane Magers. You'll discover the transformative power of the Experience Operating System (XOS), an innovative framework for brands looking to better leverage customer and employee experiences as a significant competitive edge. Offering a clear, practical roadmap, the book empowers experience leaders and executives to deliver transformative change within their organizations. Hinshaw and Magers combine their expertise strategies and tools for creating consistently exceptional customer and employee experience. Whether you're an industry veteran or a novice to experience management, Experience Rules! is a catalyst for unlocking the potential of customer-centricity, and an invaluable companion for future-proofing your brand. Full Product DetailsAuthor: Michael Hinshaw , Diane MagersPublisher: Manuscripts LLC Imprint: Manuscripts LLC Dimensions: Width: 14.00cm , Height: 1.80cm , Length: 21.60cm Weight: 0.481kg ISBN: 9798885043823Pages: 302 Publication Date: 04 April 2024 Audience: General/trade , General Format: Hardback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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