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OverviewEffective Telephoning builds learners' confidence in making and receiving calls in English. The ten free-standing units focus on a range of skills such as preparing and structuring a call, dealing with messages and answerphones, and responding to situations in the most appropriate way. The calls take place between an American and a British company, presenting learners with a variety of language models and business styles. Full Product DetailsAuthor: York Associates , Jeremy Comfort (York Associates) , Derek UtleyPublisher: Oxford University Press Imprint: Oxford University Press Dimensions: Width: 13.50cm , Height: 1.50cm , Length: 19.00cm Weight: 0.087kg ISBN: 9780194595469ISBN 10: 0194595463 Publication Date: 26 January 2006 Audience: ELT/ESL , ELT General Format: Digital Publisher's Status: Out of Print Availability: In Print ![]() Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |