Overview

Door Frame Playbook turns a universal childhood moment, marking growth on a family door frame, into a practical framework for leadership, culture, and outcomes that last. It is not theory or trend. It is a language of alignment that anyone can use every day. What begins as a pencil line on a household frame expands into a lifelong lesson about trust, alignment, and relevance. Drawing on more than forty years in hospitality and leadership, Intentional Hospitality Personality, Harvey Stern, brings to life twenty-one concepts organized in a 7-7-7 framework, each representing the balance and rhythm of the Door Frame itself. The left side reflects growth and clarity of purpose. The top beam represents stakeholders, where alignment and collaboration take shape. The right side holds outcomes, where relevance and results endure. Together they form a model that strengthens professionals, teams, and organizations. Door Frame Playbook provides tools that build alignment in every environment, from onboarding and communication to trust, adversity, and personal readiness. Readers will discover memorable ideas, including Cultural Permission (the unwritten speed limit that shapes culture), The Three Lanes (how departments operate at different speeds and intensities), and Super Power (how everyone brings their defining strength to the work they do). Each chapter connects insight to action, offering a language readers can apply immediately to guide growth and sustain culture. By the final chapter, readers will not only understand the structure of the Door Frame but also begin to see Door Frames everywhere, in teams, in projects, and in themselves. The result is leadership that lasts, grounded in clarity, strengthened by collaboration, and defined by enduring outcomes.

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Author Information

Harvey Stern is an Intentional Hospitality Personality with over forty years of leadership experience. He served as CEO of Destinations by Design and held senior roles at The Standard Club of Chicago, Four Seasons Hotels, and Bellagio Resort & Casino. Known for aligning teams and shaping culture, he has led in catering, food and beverage, and event production. He serves on boards in hospitality and philanthropy and coaches leadership and sales teams through his company, Door Frame Concepts. He lives in Las Vegas with his wife, Leticia. Door Frame Playbook is his first book, inspired by a universal childhood moment.

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