Overview

Communicate, Connect, and Lead is the definitive guide for today's insurance adjuster-designed to elevate the profession beyond file closures and deadlines. Dr. Karissa Thomas, leadership strategist and creator of Efficient Adjuster(TM), offers a new standard of communication rooted in emotional intelligence, clarity, and professional presence. In an industry driven by pressure and precision, this book teaches adjusters how to build trust with policyholders, reduce conflict, and lead with confidence-even in chaotic claims environments. Whether you're an independent adjuster, staff adjuster, or claims team leader, you'll gain real-world strategies for navigating tough conversations, setting boundaries, and becoming the kind of communicator companies want to keep. This is not just about what you say-but how you say it, who you are when you say it, and the leadership presence you bring into every interaction. For the adjuster who's ready to move beyond scripts and metrics, this book is your blueprint.

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9781968277970

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Dr. Karissa Thomas is a global leadership strategist, award-winning author, and creator of the Mosaic Intelligence Method(TM) and Efficient Adjuster(TM) framework. With over two decades of experience in corporate leadership, education, and emotional intelligence training, she empowers individuals and organizations to lead with clarity, integrity, and cultural awareness. Her books and courses span industries-from education and insurance to global business-and are used worldwide to support professional resilience, inclusive leadership, and emotional growth. Through her dynamic storytelling and research-informed insights, Dr. Thomas equips readers to navigate personal and professional upheaval with purpose and presence.Learn more at www.DrKarissaThomas.com

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