Overview

Cisco Unified Presence Fundamentals Learn how to use Cisco Unified Presence Server and Client to streamline communication and improve business agility   Brian Morgan, CCIE No. 4865 Shane Lisenbea Michael C. Popovich III, CCIE No. 9599   Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction.   Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies.   This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that Walks readers step by step through configuring Cisco Unified Presence Presents practical sample applications that encourage readers to explore and innovate in their own organizations Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets Presents troubleshooting techniques from both server- and client-side perspectives   Plan, install, configure, support, and profit from Cisco Unified Presence Understand the components of a Cisco Unified Presence solution and how they fit together Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior Configure Cisco Unified Presence for Federation Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities   This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques.   Category: Networking/Voice Over IP Covers: Cisco Unified Presence  

Full Product Details

Author:   Brian Morgan ,  Jeremy Shane Lisenbea ,  Michael Popovich
Publisher:   Pearson Education (US)
Imprint:   Cisco Press
Dimensions:   Width: 18.90cm , Height: 1.50cm , Length: 22.90cm
Weight:   0.474kg
ISBN:  

9781587140440

ISBN 10:   1587140446
Pages:   288
Publication Date:   24 June 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Introduction xv Chapter 1 What Is Unified Communications? 1 Telephony History 2 PBX Architecture and Call Control Basics 3 IP-Based Call Control 5     The Network Is the Platform 5     Cisco Unified Communications Manager 7     Endpoint Network Access 8     Integrated Services Routers 9 Applications 11     Application Extension Platform 11     CUAE 12     Conferencing 12     UC Mobility 13     Voice Messaging 13     Unified Presence 14 User Experience 15 Clients 16     CIPC 16     CUCIMOC 17     CUMC 17     CUPC 18     Cisco Unified Video Advantage 18     User Workspace 18 Summary 19 Chapter 2 Cisco Unified Presence Overview 21 Cisco Unified Presence Components 22     CUCM Presence Capabilities 23         CUCM Presence: BLF/Speed Dials 24         CUCM Presence: Phone Directories 25     Cisco Unified Presence User 25     SIP PUBLISH with CUP Server 26 Deployment Models 27     Cisco Unified Presence Cluster 27         Cisco Unified Presence Redundancy 29         Cisco Unified Presence Platform Scalability 30     CUCM Deployments 30         CUP Server Single Cluster Deployment 32         CUP Server Multicluster Deployment 33     Federated Deployment 35 CUP Server Scalability and High Availability 37     CUP Server Multinode Scalability 37     Multinode Deployment Models 37         Balanced Redundant High-Availability Deployment 38         Balanced Nonredundant High-Availability Deployment 39         Active/Standby Redundant High-Availability Deployment 40         Nonhigh-Availability Deployment 41 Summary 42 Chapter 3 Installing Cisco Unified Presence Server 7 43 Preinstallation Tasks 43     Supported Server Platforms 44         RAID and BIOS Settings 44     Supported Browsers 45     Preparing for the Installation 45 CUCM Installation Tasks 46     Adding an Application Server 46     Adding an AXL Group and User 48     Installing the CUPS Software 51         Post-Install Configuration 66         Licensing 69         Service Activation 70     CUCM/CUPS Synchronization 72     Adding a Presence Gateway 74         Creating a SIP Trunk on the CUCM 75         Completing the SIP Publish Trunk Configuration 80 Other Important Settings for Presence Server Configuration 81     Proxy Domain 82     IP Phone Messenger 83     CTI Gateway 85 Adding Additional Nodes to the CUPS Cluster 90     CUPS Redundancy Configuration 93 Unattended Installation 94 Troubleshooting the Installation 99     Recap of Dependencies 99     Tools 101 Summary 106 Chapter 4 Cisco Unified Presence Integration with Cisco Unified Communications Manager 107 LDAP Integration 107     Provisioning 108     Authentication 108     Directory Access 108     Configuring LDAP 109         Configuring LDAP Synchronization 110         Configuring LDAP Authentication 112         Configuring a Secure Connection Between Cisco Unified Presence and the LDAP Directory 113 Cisco Unified Communications Manager Configuration with Cisco Unified Presence Server 114     Preconfiguration Checks 114     Configuring CTI Gateway Settings 118         Configuring CTI Gateway Server Names and Addresses 118         Creating CTI Gateway Profiles 120         Configuring Firewalls to Pass CUPC Traffic 121     Configuring Presence Service Parameter 122     Configure the SIP Trunk on CUCM 125     LDAP Profile Creation 128         Creating LDAP Profiles and Adding Users to the Profile 128     Adding Users and Making Device Associations 129         Adding a Softphone Device for Each User 131 Configure CUPC on CUP 134     TFTP Server Connection 134     Configuring the Proxy Listener and TFTP Addresses 135     Configuring the Service Parameter for CUPC 135 Summary 137 Chapter 5 Cisco Unified Personal Communicator 139 CUPC Configuration 140     Configuring CUPC User in CUCM 140     Configuring IP Phone in CUCM 143     Configuring a CUPC Device in CUCM 145 Configuring Advanced Features for CUPC 148     Voicemail Configuration for CUPC 149         Cisco Unity Connection 149         Cisco Unity 152         Configuring Voicemail Servers in CUPS 154         Configuring Mailstore Server in CUPS 155         Configuring Voicemail Profiles in CUPS 157     Conferencing Configuration for CUPC 158         MeetingPlace Express and Meeting Place Express VT 158         Configuring MeetingPlace 160         Configuring WebEx Meeting Center 161         Configuring Conference Servers in CUPS 161         Configuring Conferencing Profiles in CUPS 162     Configuring Video for CUPC 164     Configure LDAP for CUPC 164 CUPC Troubleshooting 169     Basic CUPC Troubleshooting 169     CUPS and CUCM Integration Troubleshooting 170     Voicemail Troubleshooting 171     Conferencing Troubleshooting 172     LDAP Troubleshooting 173 Summary 173 Chapter 6 Cisco Unified Presence Practical Applications 175 Unified Communications Components 176     Call Control 177     Voice Messaging 177         Unified Messaging and Integrated Messaging 178     Presence 179     Collaboration 179     Mobility 180 Stationary Users 181     Call Control 181     Messaging 182     Presence 182     Collaboration 182 Mobile Users 183 Executives 183 Teleworkers 184 Call Center Agents 185 Summary 186 Chapter 7 Cisco Unified Presence Federation 187 Federation Within Presence 187 Derived Presence 187 Federated Presence Configuration on the Cisco Presence Server 188 Adding a New Federation Domain 188     E-mail Federation Enablement 189     TLS Peer Subject Creation 191     DNS Configuration 194     Command-Line Interface Configuration of the Presence Domain 195 Federated Presence Configuration on Microsoft OCS 197     OCS Server Configuration 197         Global Federation Setting Enablement 197         Access Edge Server Address Configuration 198         Front End Federation Setting 199         Enable Users for MOC and Federation 200     Access Edge Server Configuration 200         DNS Configuration 201         CUPS Configured as IM Provider 201         Verify Access Method Settings 202         Configure Access Edge Server to Use TLS 202 Summary 202 Chapter 8 Leveraging Cisco Unified Presence in Vertical Markets 203 Basic Productivity Enhancements 203 Healthcare 207     Nurse Communications 208     Doctor Communications 209 Public Sector 209     Emergency Services 210     City and County 211 Retail 212 Summary 213 Chapter 9 Troubleshooting Cisco Unified Presence 215 CUPS Troubleshooting Tools 215     System Status Page 216     System Troubleshooter Page 218     MOC Troubleshooter Page 221 Trace Files 222 Troubleshooting CUCM/CUPS Dependencies 227 Troubleshooting CUPS User Problems 229     Problem: Users Not Showing Up in CUPS 229         Possible Cause: Capabilities Assignment in CUCM 230         Possible Cause: LDAP Synchronization Failing 232     Problem: LDAP Not Synchronizing 234         Possible Cause: Bind Distinguished Name Incorrectly Entered 234         Possible Cause: LDAP Sync Going to Global Catalog Server 236     Problem: Newly Added Users Not Showing in CUPS 238         Possible Cause: Sync Agent Out of Sync 238     Problem: Subcluster Defined but All Users Remaining Assigned to CUPS Publisher Node 239         Possible Cause: Cisco UP Sync Agent Service Parameter 239 Troubleshooting CUPC Problems 241     Problem: User’s Name Contains Too Many Characters 241         Possible Cause: Too Many Characters 242     Problem: User Added but Will Not Fully Connect via CUPC 243         Possible Cause: User Device Associations 244         Possible Cause: User Group Membership 246     Problem: CUPC System Health Shows TFTP Download Failed 250         Possible Cause: TFTP Server Not Configured in CUPS 251     Problem: Cannot Get Voicemail in CUPC 251         Possible Cause: Voicemail Profile Not Selected in User Settings 252         Possible Cause: IMAP Not Enabled in Unity/Unity Connection 254 Summary 257     9781587140440    TOC    6/1/2010  

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Author Information

Brian Morgan, CCIE No. 4865, is a consulting systems engineer with Cisco specializing in Unified Communications and Collaboration technologies. In 20 years in the networking industry, he has performed in a number of roles, including network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he’s not spending time with the family, Brian enjoys working with local high school and college students enrolled in local Cisco Network Academy programs in North Texas.   Shane Lisenbeais a product sales specialist for Unified Communications. With 20 years of telephony experience, he started at the ground level of pulling wire to where he is today. During that path, Shane held many positions that include lead technician, supervisor, technical marketing engineer, and consulting system engineer. When Shane is not at work, he is still at work with several projects going all the time.   Michael C. Popovich III, CCIE No. 9599, is a consulting systems engineer with Cisco specializing in Unified Communications and Enterprise Social Software technologies. With 12 years in networking, he has spent most of that time in consulting roles with Cisco partners and Cisco working mainly with routing/switching and Unified Communication technologies. In the pursuit of a good work/life balance, Michael spends his spare time diving, riding motorcycles, and enjoying the outdoors when possible.  

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