Overview

This text accompanies a short course for those training to work in areas of the tourism industry where basic fluency in English is essential. Each unit explores a different communicative area, such as answering the telephone and giving information to customers, and introduces and gives practice in the grammatical structures and vocabulary required. The emphasis is on developing listening and speaking skills, but practice is also given in reading and writing skills, with such examples as reading timetables, taking simple messages, and completing application forms.

Full Product Details

Author:   Trish Stott (York Associates) ,  Angela Buckingham
Publisher:   Oxford University Press
Imprint:   Oxford University Press
Dimensions:   Width: 21.90cm , Height: 0.40cm , Length: 27.70cm
Weight:   0.163kg
ISBN:  

9780194513197

ISBN 10:   019451319
Pages:   46
Publication Date:   28 September 1995
Audience:   ELT/ESL ,  ELT General
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

AT YOUR SERVICE ; CONTENTS ; UNIT 1 ; May I introduce myself? ; Function ; Greeting guests ; Introducing yourself ; Saying where people are from ; Making a short welcome speech ; UNIT 2 ; What do you do? ; Function ; Asking people about their jobs ; Talking about jobs and workplaces ; UNIT 3 ; What time does the next train leave? ; Function ; Asking about the time ; Telling the time ; Talking about timetables ; UNIT 4 ; What kind of room would you like? ; Function ; Making a room reservation ; Completing reservation details ; Requesting information politely ; UNIT 5 ; Don't leave your bags on the bus ; Function ; Giving instructions politely ; UNIT 6 ; Is there a bank near here? ; Function ; Giving and understanding directions ; Saying where things are ; UNIT 7 ; Who's calling, please? ; Function ; Answering the telephone politely ; Giving information politely ; Asking for information ; Taking a message ; UNIT 8 ; Would you like a window seat? ; Function ; Asking people to do things ; Understanding and dealing with tourists' requests ; UNIT 9 ; How was your day? ; Function ; Talking about the past ; Asking someone about their day ; UNIT 10 ; Are you ready to order? ; Function ; Greeting restaurant guests ; Taking orders ; Understanding orders ; UNIT 11 ; How will you be paying? ; Function ; Talking about money ; Asking about payment ; Changing money for someone ; UNIT 12 ; We'll meet back here at three o'clock ; Function ; Explaining plans and itineraries to a tour group ; Answering common questions asked by tourists ; UNIT 13 ; Why don't you take the city bus tour? ; Function ; Making suggestions and recommendations ; Describing tourist attractions ; UNIT 14 ; Shall I send you a brochure? ; Function ; Offering to help people ; Understanding and dealing with tourists' problems ; UNIT 15 ; I look forward to hearing from you ; Function ; Talking about experiences ; Asking and answering interview questions ; Tapescripts ; Multilingual word list

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