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OverviewFull Product DetailsAuthor: Gerrard MugfordPublisher: Taylor & Francis Ltd Imprint: Routledge Weight: 0.285kg ISBN: 9780367585044ISBN 10: 0367585049 Pages: 198 Publication Date: 30 June 2020 Audience: College/higher education , Tertiary & Higher Education Format: Paperback Publisher's Status: Active Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsIntroduction 1. Choice: Importance of face and stance 2. Facing up to difficult situations: confronting confusion 3. Impoliteness: positionality and adopting a stance 4. Hostile and aggressive situations: formulating a response 5. Pedagogy: raising awareness and stance-taking Conclusions Appendix 1: Questionnaire: Negative Incidents Appendix 2. Questionnaire: Impolite / Rude Incidents Appendix 3. Questionnaire: Hostile Incidents ReferencesReviewsAuthor InformationGerrard Mugford is a Senior Lecturer in the Modern Languages Department at the Universidad de Guadalajara, Mexico. Tab Content 6Author Website:Countries AvailableAll regions |