Overview

With the advent of globalization and opening up of the economy in the nineties there has been an unprecedented boom in Information Technology sector all over the world. The impact of this boom was all pervasive in social, economic, educational, cultural and developmental aspects of the society. The rapidity with which the changes were thrust upon the unprepared IT sector left little time for adaptability. This led to stress both 'on' and 'off' the field. As businesses embrace the 'New Economy', a plethora of new information and communication technologies and software solutions are continually becoming available to them, all of which espouse to ameliorate a firm's competitive advantage, be it by adding value or simply reducing the costs associated with activities and processes. This has resulted in many firms increasing their investments in information and communication technologies to improve the efficiency and effectiveness of inter and intra-organizational business systems and processes (Irani & Love, 2002). Yet, according to Baldwin et al. (2001) and Currie (1998) some firms have adopted a less engaging business strategy and sought to outsource their dependency on information technology (IT). This has placed increasing pressure on IT personnel as they jockey for their position within organizations. According to Gartner (2001), many businesses have been expecting more (i.e. longer working hours) from their IT personnel without a commensurate increase in remuneration. Not being able to take a vacation or having it cut short due to IT related problems has been identified as a major problem relating to the retention of employees (Gartner, 2001).

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9781805249580

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