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9781538102091

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Every patient wants safe health care, but it is hard to know how to get it. This book provides a useful action plan, including concrete steps and actual scripts that patients and families can use to become more effective advocates for their own safety. -- Albert W. Wu, MD, MPH, Professor and Director, Center for Health Services & Outcomes Research, Johns Hopkins Bloomberg School of Public Health

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Gretchen LeFever Watson, PhD, is a clinical psychologist whose research and intervention projects have received international scholarly and media attention, including appearances on TV and radio programs such as CNN Headline News, the PBS News Hour, and The Diane Rehm Show. Watson was among the first to document drug overtreatment for ADHD in the U.S. and to demonstrate that disruptive conduct can be successfully reduced through schoolwide behavioral interventions. Following positions as a hospital psychologist, medical school faculty member, and university professor, Watson served as Director of Patient Safety and Performance Excellence for a large healthcare system. Currently, she is president of Safety & Leadership Solutions, a consulting firm for organizational safety and change management.

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