Overview

The gap between what you think you offer and what your audience believes you offer is a messaging problem. It is hard to recognize because it initially appears to be an implementation or execution issue. When prospects aren't buying, it is blamed on marketing not providing the right leads. We point to the product development (and marketing) team if customers flock to a competitor. If leads abandon the sales process, we fiddle with the user experience. And when all else fails, we point to the individuals, departments, or agencies involved. Indeed, the stressed marketer, lazy salesperson, product developer, founder's lack of vision, agencies, and those stupid customers didn't get you. We never realize the core problem - how we create messaging is broken. This book offers step-by-step guidance, advice, and workshops for marketers, founders, and agency leaders on what to do when: ● The customer perspective isn't embedded into every strategic decision ● Marketing is reactionary - lacks the power to lead with the customer experience ● Brand strategy and digital experience aren't a competitive differentiation ● The sales process is slow, painful, and confusing for everyone ● Business functions aren't working collaboratively on a product, and service customers want ● Marketing programs are stalled or aren't reaching the right people ● No one truly understands your value proposition Like people, brands want to be heard. To be understood. Valued. Shown appreciation with purchases, loyalty, and reputation. After all the market research, product development, brand strategy, lead generation programs, and campaigns, how can it be possible that no one is listening? No one wants you. You are left dumbfounded and frustrated when prospects, consumers, or investors don't hear you. When your marketing efforts don't connect with the people you believe need you, you can feel like you failed. But you didn't fail; you just followed a marketing process that failed you.

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Kim is a force of nature who has persuaded some of the biggest brands to use her techniques to save their businesses. Her ideas and know-how are unmatched. You need this book! Prof. Matthias Ehrhardt Entrepreneur, Professor, and Founder of Autoris Kim delivers a detailed, easy-to-implement guide to unlocking innovation, creative thinking, and new market strategies. This is a master class in creating powerful, productive, and profitable customer-centric relationships. Izzy Gesell, Author, Keynote Speaker, Applied Improv Facilitator

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