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9781511729970

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Micah Solomon is the leading authority on customer service as well as customer trends, company culture, and the customer experience. He's a consultant, keynote speaker and #1 bestselling author whose books have been translated into more than a half-dozen languages and have received multiple awards. Micah is a regular contributor to Forbes.com and Inc.com, and his expertise has been featured in Bloomberg BusinessWeek, CBS, ABC, CNBC, and the Harvard Business Review. An hands-on entrepreneur and business leader himself, Micah built his company into a market leader in the manufacturing and independent entertainment field--a story well known to readers of FastCompany and Seth Godin's marketing bestseller Purple Cow. Micah was also an early investor in the Apple-related speech recognition technology behind Apple's Siri. His expertise extends into a variety of fields including patient experience in healthcare (opening keynote speaker, Cleveland Clinic Patient Experience summit) retail, hospitality, manufacturing, technology, banking and finance and other fields. Information, free resources, and speaking engagement information from Micah can be found at micahsolomon.com -- or email him directly at micah@micahsolomon.com

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