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Overview"'Xperience Level Agreement (XLA)(R) is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is ""No Waste"", ITIL is ""No Chaos"", Agile is ""No Delay"", and XLA is ""No Frustration."" XLA(R) fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation. Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM). XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders." Full Product DetailsAuthor: Van Haren PublishingPublisher: Van Haren Publishing Imprint: Van Haren Publishing Dimensions: Width: 12.00cm , Height: 0.90cm , Length: 16.40cm Weight: 0.159kg ISBN: 9789401810005ISBN 10: 9401810001 Pages: 126 Publication Date: 12 June 2023 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationVan Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners Tab Content 6Author Website:Countries AvailableAll regions |
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