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OverviewWorld Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality. Full Product DetailsAuthor: Jiju Antony , Ashok Kumar , Ricardo BanuelasPublisher: Taylor & Francis Ltd Imprint: Butterworth-Heinemann Ltd Dimensions: Width: 15.60cm , Height: 1.40cm , Length: 23.40cm Weight: 0.500kg ISBN: 9780750664592ISBN 10: 0750664592 Pages: 268 Publication Date: 05 June 2006 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Out of stock ![]() The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of ContentsIntroduction to Six Sigma; Background to theory and philosophy; PART 1: Six Sigma case studies in manufacturing industries: General Domestic Appliances, 3M, Bombardier, Ford, Dow Chemicals, Land Rover; PART 2: Six Sigma case studies in service industries: GE, US Healthcare, Coleman Mary, J P Morgan/Chase; Insurance Company; Summary – discussion of Six Sigma and cultural changeReviewsAuthor InformationJiju Antony, Ricardo Bañuelas, Ashok Kumar Tab Content 6Author Website:Countries AvailableAll regions |