Overview

Workplace Communications is the first brief, less theory-intensive text that focuses on the fundamentals of workplace communication specifically intended for applied writing courses in community colleges and similar settings.   Written in a conversational style and featuring a clean, uncluttered page layout, Workplace Communications is designed to be accessible.   The high quantity of examples, illustrations, and exercises emphasize practical applications to ensure the text is user-friendly.  Workplace Communications is an ideal text to bridge business communication and technical communication courses.

Full Product Details

Author:   George J. Searles
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   5th edition
Dimensions:   Width: 18.70cm , Height: 2.30cm , Length: 23.20cm
Weight:   0.508kg
ISBN:  

9780205828098

ISBN 10:   0205828094
Pages:   312
Publication Date:   22 November 2010
Audience:   Adult education ,  Further / Higher Education
Replaced By:   9780321912985
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Preface Introduction   Chapter 1 The Keys to Successful Communication: Purpose, Audience, and Tone Purpose Audience Tone Exercises   Chapter 2 Memos and E-mail Memos E-mail Exercises     Checklist: Evaluating a Memo or E-mail   Chapter 3 Business Letters Letters     Format     Checklist: Evaluating a Letter Exercises   Chapter 4 Effective Visuals: Tables, Graphs, Charts, and Illustrations Principles of Effective Visuals Tables Graphs     Line Graphs     Bar Graphs Charts     Flowcharts     Organizational Charts     Gantt Charts     Circle Charts Illustrations     Photographs     Drawings     Diagrams     Checklist: Evaluating a Visual Exercises   Chapter 5 Short Reports: Page Design, Formats, and Types Page Design Report Formats: Memo, Letter, and Booklet Types of Reports     Incident Report     Progress Report     Recommendation Report     Travel Report Exercises     Checklist: Evaluating a Memo Report     Checklist: Evaluating a Letter Report     Checklist: Evaluating a Booklet Report   Chapter 6 Summaries Types of Summaries: Descriptive, Informative, and Evaluative     Summarizing Print Sources     Summarizing Nonprint Sources     Checklist: Evaluating a Summary Exercises   Chapter 7 Fliers, Brochures, and Newsletters Fliers     Checklist: Evaluating a Flier Brochures     Checklist: Evaluating a Brochure Newsletters     Checklist: Evaluating a Newsletter Exercises   Chapter 8 Instructions and Procedure Description Instructions Procedure Description      Avoiding Liability     Checklist: Evaluating Instructions and Procedure Description Exercises   Chapter 9 Job Application Process: Letter, Résumé, Interview, and Follow-Up Application Letter Résumé     Traditional Résumé     Scannable Résumé Interview Follow-up     Checklist: Evaluating an Application Letter, Résumé, and Follow-Up Exercises   Chapter 10 Oral Presentations: Preparation and Delivery Preparation     Preliminaries     Rehearsal Delivery     Introductions and Conclusions     Vocal Factors     Physical Factors     Eye Contact     Presentation Aids     Enthusiasm     Checklist: Evaluating a Public Speaker Exercises   Chapter 11 Proposals Solicited Proposals Unsolicited Proposals Internal and External Proposals Formats of Proposals Objectives of Proposals     Checklist: Evaluating Proposal Exercises   Chapter 12 Long Reports: Format, Collaboration, and Documentation Format     Transmittal Document     Title Page     Abstract     Table of Contents     List of Illustrations     Glossary     Text     Visuals     Pagination Collaboration Documentation     Bibliography     Parenthetical Citations     Checklist: Evaluating a Long Report Exercises   Appendix A: Ten Strategies to Improve Style Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar   Index

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Author Information

George J. Searles is a Professor of Arts & Humanities at Mohawk Valley Community College, specializing in journalism, business/technical writing, contemporary poetry, and Latin. He has also taught at Green Haven State Prison, Binghamton University (where he earned his Ph.D.), New York Institute of Technology, St. Elizabeth’s College of Nursing, Utica College of Syracuse University, and SUNY College of Technology, and on the graduate level for New School University. Currently he is an adjunct instructor of creative writing at Pratt Institute’s upstate campus at the Munson-Williams-Proctor Arts Institute in Utica. He has served on the governing boards of both the Modern Language Association and the North East Modern Language Association, presenting scholarly papers at the annual conventions of those and other such professional organizations. In addition, he has served as a communications consultant to many corporate clients and social services agencies, as well as the National Endowment for the Humanities and the National Science Foundation. Along with numerous articles, reviews, and poems in a broad range of popular and academic periodicals, he has published three volumes of literary criticism from university presses and five editions of Workplace Communications: The Basics, a Pearson textbook used on over 200 campuses here and abroad. The recipient of two SUNY Chancellor’s medals for excellence, he was named the Carnegie Foundation’s “New York State Professor of the Year” in 2002, and the New York State United Teachers’ “Higher Education Member of the Year” in 2003.

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