Overview

Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization—with or without programming. Discover how to: Set up and configure your system Plan and configure security settings and information access Easily customize form attributes, views, and relationships Create and deploy custom reports Use xRM to quickly create and efficiently manage line-of-business applications Automate business workflows Extend Microsoft Dynamics CRM with scripts and assemblies

Full Product Details

Author:   Mike Snyder ,  Jim Steger ,  Kristie Reid
Publisher:   Microsoft Press,U.S.
Imprint:   Microsoft Press,U.S.
Dimensions:   Width: 18.90cm , Height: 3.20cm , Length: 22.70cm
Weight:   1.068kg
ISBN:  

9780735648128

ISBN 10:   0735648123
Pages:   624
Publication Date:   15 April 2011
Audience:   Professional and scholarly ,  General/trade ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Foreword Introduction Part I: Overview and Configuration Chapter 1: Microsoft Dynamics CRM 2011 Overview Chapter 2: Setup and Common Tasks Chapter 3: Managing Security and Information Access Chapter 4: Data and Document Management Part II: Solutions Chapter 5: Solutions Overview and Concepts Chapter 6: Entity: Fields and Option Sets Chapter 7: Entity Customization: Forms Chapter 8: Entity Customization: Views and Charts Chapter 9: Entity Customization: Relationships Chapter 10: Entity Customization: Custom Entities and Activities Chapter 11: Solutions: Web Resources Chapter 12: Solutions: Client Extensions Chapter 13: Reports and Dashboards Part III: Processes Chapter 14: Workflow Processes Chapter 15: Dialog Processes About Sonoma Partners

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Author Information

Mike Snyder is an industry-recognized expert on Microsoft Dynamics CRM, a member of the Microsoft Dynamics Partner Advisory Council, and a Microsoft MVP. Jim Steger, MVP for Microsoft Dynamics, has deep experience leading global development projects and complex enterprise integration projects. Mike and Jim are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Kristie Reid is a consulting directing at Sonoma Partners who has led 75+ CRM projects -- from complex ISV developments to large-scale enterprise migrations.

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