Overview
Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified. This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates. Being both academically well researched and an account of the author’s many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India’s IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.
Full Product Details
Author: Wolfgang Messner
Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint: Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Edition: Softcover reprint of hardcover 1st ed. 2009
Dimensions:
Width: 15.50cm
, Height: 1.00cm
, Length: 23.50cm
Weight: 0.600kg
ISBN: 9783642100338
ISBN 10: 3642100333
Pages: 178
Publication Date: 19 October 2010
Audience:
Professional and scholarly
,
Professional & Vocational
Format: Paperback
Publisher's Status: Active
Availability: In Print
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Reviews
I am pleased to note that this book far exceeds being just the much awaited comprehensive reference primer on doing business with India. (...) This book will be an excellent resource for a guided and systematic journey to the Indian offshoring landscape. - from the Foreword by Sreemathi Ramnath, President SIETAR India, Society for Intercultural Education Training and Research
"""I am pleased to note that this book far exceeds being just the much awaited comprehensive reference primer on doing business with India. (...) This book will be an excellent resource for a guided and systematic journey to the Indian offshoring landscape."" - from the Foreword by Sreemathi Ramnath, President SIETAR India, Society for Intercultural Education Training and Research"
Author Information
Wolfgang Messner is a director with Capgemini India in Bangalore and responsible for offshore delivery; he is experienced in business consulting and managing cross-cultural teams. His association with the IT industry on the subcontinent dates back to 1998 when he was an expatriate project manager for Deutsche Bank in India. He also spent a term as visiting faculty for marketing at the Indian Institute of Management Bangalore. He holds a doctorate in marketing from the University of Kassel (Germany), an MBA from the University of Wales (UK), and an advanced degree in computing science after studies at the Technical University Munich (Germany) and the University of Newcastle upon Tyne (UK).
