Overview

"Two management and technology experts show that AI is not a job destroyer, exploring worker-AI collaboration in real-world work settings. This book breaks through both the hype and the doom-and-gloom surrounding automation and the deployment of artificial intelligence-enabled--""smart""--systems at work. Management and technology experts Thomas Davenport and Steven Miller show that, contrary to widespread predictions, prescriptions, and denunciations, AI is not primarily a job destroyer. Rather, AI changes the way we work--by taking over some tasks but not entire jobs, freeing people to do other, more important and more challenging work. By offering detailed, real-world case studies of AI-augmented jobs in settings that range from finance to the factory floor, Davenport and Miller also show that AI in the workplace is not the stuff of futuristic speculation. It is happening now to many companies and workers. These cases include a digital system for life insurance underwriting that analyzes applications and third-party data in real time, allowing human underwriters to focus on more complex cases; an intelligent telemedicine platform with a chat-based interface; a machine learning-system that identifies impending train maintenance issues by analyzing diesel fuel samples; and Flippy, a robotic assistant for fast food preparation. For each one, Davenport and Miller describe in detail the work context for the system, interviewing job incumbents, managers, and technology vendors. Short ""insight"" chapters draw out common themes and consider the implications of human collaboration with smart systems."

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Tom Davenport is the President's Distinguished Professor of Information Technology and Management at Babson College. He is also a Visiting Professor at Oxford's Said Business School, a Fellow of the MIT Initiative on the Digital Economy, and a Senior Advisor to Deloitte's AI practice. He is a widely published author and speaker on the topics of AI, analytics, information and knowledge management, reengineering, enterprise systems, and electronic business. Tom has written, co-authored, or edited 23 books, including the first books on business analytics, enterprise AI, business process reengineering, knowledge management, attention management, and enterprise systems. He has written over 300 articles for such publications as Harvard Business Review, Sloan Management Review, California Management Review, the Financial Times, and many other publications, and has been a columnist for the Wall Street Journal, Forbes, Information Week, and CIO. He has been named one of the world's top 25 consultants by Consulting magazine, one of the 100 most influential people in the IT industry by Ziff-Davis magazines, and one of the top 50 business school professors by Fortune magazine. Steven Miller is Professor Emeritus of Information Systems from Singapore Management University (SMU). He is doing case studies and advisory work related to digital transformation, AI applications and deployments, and organisational learning and capability building. He is actively collaborating with SMU's Centre for Management Practice to create teaching cases. He serves as a faculty for SMU Executive Development, the university's executive education unit. He is a consultant for IHiS, Singapore's national HealthTech agency, advising their Academy for learning and training, and for Certis Group, serving as an advisor to their Certis Centre for Applied Intelligence. He is appointed to Singapore's Urban Redevelopment Authority (URA)'s AI Technology Advisory Panel which includes advising URA's Design & Planning Lab. He is an advisor to One Connect Financial Technology Singapore, and an Industry Advisor to AI Singapore's Innovation Pillar. In prior years, he previously served as a consultant to Changi Airport Group's Corporate IT Division, and as an adviser to the board of the ASEAN Financial Innovation Network and their APIX platform. He was a faculty member at SMU for nearly 18 years. He served as Founding Dean of SMU's School of Computing and Information Systems for over 13 years. He also served as SMU's Vice Provost for Research for 8 years (concurrently as Dean, and then on a full-time basis). He retired from SMU and transitioned to Professor Emeritus in July 2020. He received Singapore's Public Service Administration Medal (Silver) in 2014 for his contributions to SMU and the higher education community. Timothy Andr�s Pabon is an English- and Spanish-speaking voice-over artist who has worked extensively in advertising and audiobook narration. He has had acting roles on House of Cards and has also been a costar on HBO's acclaimed series The Wire opposite country music legend Steve Earl. As a stage actor, he has worked off-Broadway at the June Havoc Theatre, and his regional credits include Center Stage, the Shakespeare Theatre, Arena Stage, the Hippodrome, Olney Theatre, Rep Stage, and GALA Hispanic Theatre.

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