Working in the Service Sector: A Tale from Different Worlds

Author:   Gerhard Bosch (Institut Arbeit und Technik, Germany) ,  Steffen Lehndorff (Institut Arbeit und Technik, Germany)
Publisher:   Taylor & Francis Ltd
ISBN:  

9780415653398


Pages:   336
Publication Date:   22 March 2013
Format:   Paperback
Availability:   In Print   Availability explained
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Working in the Service Sector: A Tale from Different Worlds


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Overview

The rise to prominence of the service sector - heralded over half a century ago as the great hope for the twenty-first century - has come to fruition. In many cases, employment in the service sector now outnumbers that in manufacturing sectors, and it is accepted that in all developed countries, the service sector is the only one in which employment will grow in future. The reasons for this is the subject of much controversy and debate, the outcomes of which are not merely of academic interest but of decisive importance for economic policy and the quality of working and living conditions in future. In order to examine these various arguments, research teams from eight European countries worked together for three years on a comparative study of the evolution of service sector employment in EU member states. They also investigated working and employment conditions in five very different service industries (banking, retailing, hospitals, IT services and care of the elderly) in a number of countries, and the results of their research are presented in this informative new collection, of interest to students academics and researchers involved in all aspects of industrial economics.

Full Product Details

Author:   Gerhard Bosch (Institut Arbeit und Technik, Germany) ,  Steffen Lehndorff (Institut Arbeit und Technik, Germany)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 15.60cm , Height: 2.30cm , Length: 23.40cm
Weight:   0.566kg
ISBN:  

9780415653398


ISBN 10:   0415653398
Pages:   336
Publication Date:   22 March 2013
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

List of Figures List of Tables Acknowledgments 1. Introduction: Service Economies Part I: Different Service Societies in Europe 2. Measuring Economic Tertiarisation 3. The Incidence of New Forms of Employment in Service Activities 4. Why Do Countries Have Such Different Service-Sector Employment Rates? 5. Services and the Employment Prospects for Women Part 2: The Organization of Service Work 6. The Family, The State, and Now The Market 7. The Reluctant Nurses 8. Work Hard, Play Hard? 9. Work Organisation and The Importance of Labour Markets in The European Retail Trade 10. Lean Banking Part 3: Common Challenges 11. The Shaping of Work and Working Time in The Service Sector 12. The Delegation of Uncertainty 13. Can Trade Unions Meet The Challenge? 14. Diversity and Regulation of Markets for Services

Reviews

"""Working in the Service Sector provides a valuable overview of the European Service Sector, brings together a considerable range of perspectives, and sets an impressive benchmark for comparative studies of work and organizations in terms of depth, focus, and theoretical outlook"" Industrial Relations Review"


Working in the Service Sector provides a valuable overview of the European Service Sector, brings together a considerable range of perspectives, and sets an impressive benchmark for comparative studies of work and organizations in terms of depth, focus, and theoretical outlook Industrial Relations Review


Author Information

Gerhard Bosch is Professor for sociology at the university Duisburg-Essen and Vice President of the Institute for Work and Technology. He is an expert on labour market policy, working time and employment policy. Steffen Lehndorff is an economist and Director of the Working Time and Work Organisation Research Unit at the Institute of Work and Technology (Institut Arbeit und Technik, IAT), Gelsenkirchen / Germany. His major research interests include international comparative studies of employment and working-time structures and regulation and of working time, work organisation and industrial relations in services and manufacturing.

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